Integrate WebEngage with WhatsApp via AiSensy

To integrate AiSensy with WebEngage, you must have a Saasific Account. (If you already have, skip to the next step)

Sign up on Saasific with your Google Account for Free by clicking here. 

After signing up, you'll reach Saasific's Dashboard. Here, click, "App Authentication". 

On the next screen, search for "AiSensy" & "WebEngage" in Apps as shown in the image to the left. 

Go to AiSensy App by clicking here. 

Now Click Manage 👉 API Key 👉 Copy API Key. 

Paste the copied API Key in the Saasific Dashboard & click, "Authenticate". 

Now, go to WebEngage Dashboard & click "Integrations". 

Copy the API Key & License Code and proceed to the Saasific Dashboard.

Paste the API Key & License Code one by one in the Saasific Dashboard & click "Authenticate" 

Now, click "Publish" in Saasific Dashboard!

Clicking publish will open up a dialog box. Copy the link provided here. 

Next, go to WebEngage Dashboard & press Integrations. 

Scroll down till you find "WhatsApp Setup" & click "Configure". 

On the next screen, fill in these WhatsApp Service Provider details:

1. WhatsApp Service Provider- Add "Private WSP" here. 

2. Configuration Name- Name the Configuration "AiSensy".

3. WhatsApp Business Number- Here, add the number with which you registered for the WhatsApp Business API.

4. URL- Here, paste the link that you got in the dialog box after clicking 'Publish'. 

5. Request Type- Here, choose "Send Personalized Variable".

Now, press "Add WSP". 

In the next screen, hit '+' to add WhatsApp Templates that you can set up for automation. 

On the next screen, pick a pre-approved template message from AiSensy App that will be sent to a user. Add details like:

1. WhatsApp Service Provider (WSP)- Here, choose AiSensy (Private). 

2. Template Type- Choose the message type you want to send. Here, we'll be sending a simple text message. 

3. Template Name- Copy the Template Name exactly as it appears in AiSensy App & paste it here.

4. Template Text- Copy the approved Template Message Text from AiSensy App & paste it here.

4. Template Language- Choose the preferred language of your Template Message. 

After configuring these details, press "Add Template". 

Now, go to Campaigns Manager & click '+' on WhatsApp. 

Under campaigns name, choose 'AiSensy Test' & click "Message" on the next screen. 

Here, choose the template message you added previously & fill in the variable. 

For that message, the variable is the 'Name'. Add the name of the person to whom the WhatsApp Test Campaign will be sent. 

The variable, however, changes depending on what you need to add: Name, number, Institute Name & more!

After adding the variable value, hit "Send Test" to send the Test Campaign. 

If you perform all steps correctly, you'll see the "Send Campaign Success" message as shown in the image. 

Here's how the test campaign will be received on WhatsApp once you see the "Campaign sent success" notification. 

As you can see, the person receives the message with their name instead of the brackets as we added in the template message. 

Magic Done! That's it. Now, go on & connect WebEngage with WhatsApp Business API based platform AiSensy to automate WhatsApp Campaigns easily. 🎉