Source: Retail Customer Experience
"70% of customers who visit a retail business once never return"
Every day, people walk into physical outlets or offline stores. They look around. They ask questions. Then they leave. Most of them never come back.
This is a common problem for offline stores, retail shops, salons, cafes, and local businesses. Once customers walk out, the connection is lost.
But what if more of those customers came back again?
What if a single walk-in visit could turn into repeat visits and recurring revenue?
This is where WhatsApp quietly changed how businesses work.
In India, almost every customer already uses WhatsApp every day. More than 9 out of 10 WhatsApp messages are opened, usually within minutes.
Instead of asking customers to write their details on paper or fill out forms, shop owners can now place a WhatsApp QR Stand inside the shop with the AiSensy Showroom Kit.
This guide explains how offline stores use the AiSensy Showroom Kit to stay connected with walk-in customers and bring them back again.
Let’s begin.
Table of Contents:
What is The AiSensy Showroom Kit
What comes inside the AiSensy Showroom Kit?
Benefits of the AiSensy Showroom Kit
Setup Guide for the AiSensy Showroom Kit
All You Can Do With the AiSensy Showroom Kit
Real-life use cases of the AiSensy Showroom Kit
What is The AiSensy Showroom Kit
It helps you turn walk-in customers into WhatsApp contacts. This is why it works well for businesses that rely on repeat visits.
At its core, the AiSensy Showroom Kit is a WhatsApp QR Stand setup made for offline stores.
You place the QR Stand inside your shop. When a customer scans it, a WhatsApp chat opens instantly with your business.
This means no forms, no apps to download, and no waiting. Customers simply scan and start chatting.
The kit is designed for places where customers physically visit you, such as shops, salons, cafes, clinics, gyms, showrooms, service counters, and other walk-in businesses.
What comes inside the AiSensy Showroom Kit?
The AiSensy Showroom Kit includes all the basics you need to start turning walk-in customers into WhatsApp leads. Inside the box, you get:
- A premium acrylic QR stand designed to be placed on counters and billing desks.
- Five laminated vinyl QR stickers that can be placed on walls, entrances, or shelves.
- A simple setup instruction manual that explains how to get started step by step.
- A WhatsApp marketing strategy guide that helps you understand how to follow up with customers after they scan.
Along with the physical kit, you also get access to the AiSensy Free Forever Plan.
This plan allows you to apply for and use the official WhatsApp Business API at no platform cost, so your WhatsApp number can be connected to the AiSensy system.
Using the Free Forever Plan, you can:
- Receive and reply to customer messages through the AiSensy live chat dashboard
- Keep your WhatsApp Business API account active for life
- Get ₹500 free Click-to-WhatsApp ad credits to start acquiring customers
- Get 500 AI credits to create basic images or videos if needed
This plan is meant to help businesses start using WhatsApp officially and correctly, without any upfront software cost.
Advanced features like broadcasting, automation, chatbots, and retargeting are available later if you choose to upgrade, but they are not required to use the Showroom Kit.
*Note*: To know more, explore all the Pricing plans of AiSensy.
Benefits of the AiSensy Showroom Kit
The biggest problem with walk-in customers is not footfall. It is memory.
People visit. They ask questions. They leave. And most businesses never hear from them again.
The AiSensy Showroom Kit changes this pattern in simple, practical ways.
1. Turn Walk-In Visitors Into Permanent Customers
Before using the Showroom Kit, most shops lose the customer once they step outside. There is no contact. There is no follow-up.
With the Showroom Kit, when a customer scans the QR, a WhatsApp chat starts with your shop.
This chat allows the shop to send small nudges later, such as regular offers, simple reminders, new stock updates, and much more.
These gentle messages help bring customers back again and again, without chasing them.
2. Build a Customer List Without Asking to Fill Out Forms
Forms feel like work. Customers skip them. Apps feel risky. People avoid installing them.
However, WhatsApp feels normal. When customers scan the QR in the AiSensy Showroom Kit, they message you naturally.
Their number is captured organically through conversation, not pressure. There is no clipboard. No sign-up sheet. No awkward asking. Your customer list grows quietly, every day.
3. Increase Repeat Visits Without Heavy Ad Spend
Ads are useful to bring new people once. But bringing the same person back through ads costs more.
Although WhatsApp messages also have a cost, but they are far cheaper than running ads again.
You can send messages only to customers who already shown interest by scanning your QR. This is niche targeting.
Instead of paying to reach everyone, you talk only to people who already visited your shop.
4. Collect Feedback Privately and Fix Issues Early
When customers are unhappy, they often post reviews on Google.
By the time that happens, the damage is already public.
With the Showroom Kit, customers can message you directly on WhatsApp. They can share problems privately. You can fix issues early.
This reduces negative public reviews and builds trust quietly.
5. Save Time by Answering Questions Once
Many customers ask the same things. Price. Availability. Offers. Timings. WhatsApp allows you to reply quickly or automate simple answers.
Your staff spends less time repeating information. Customers get faster responses. As a result, both sides feel better.
6. Work With Any Type of WhatsApp Setup
Some shops use a personal WhatsApp number. Some use WhatsApp Business. Some use WhatsApp Business API.
The AiSensy Showroom Kit works with all of them. You can start simple. You can upgrade later. There is no lock-in pressure. No forced setup.
7. Make Walk-In Visits Measurable
Footfall feels invisible when you cannot track it.
With the AiSensy Showroom Kit, shop owners can see how many times the QR was scanned and how many chats were started.
This data appears on the AiSensy dashboard from where the QR was first generated.
Chat numbers are shown when WhatsApp Business API is active with AiSensy.
This helps shop owners understand what is working and how customers are engaging.
Setup Guide for the AiSensy Showroom Kit
Setting up the AiSensy Showroom Kit is simple. You do not need technical knowledge.
You do not need a developer. You do not need to install anything for your customers.
If you can use WhatsApp, you can set this up. Let’s walk through it slowly.
The kit is not just a QR stand. It is a complete starter system to grow your business using WhatsApp.
1. Step 1: Download the AiSensy App
To configure the QR, you need the AiSensy app. This is only for you, not for your customers.
You can download the AiSensy app on your phone in a few minutes. Once installed, open the app and sign in.
This app helps you:
- Link your WhatsApp number
- Manage incoming customer chats
- View leads collected from the QR
- Use your AiSensy’s Free Forever plan
2. Step 2: Scan the QR Stand to Link Your WhatsApp Number
Now comes the main step. Open the AiSensy app. Use it to scan the QR Stand printed on the stand or sticker.
When you scan it, you will be asked to link your WhatsApp number.
You can link:
- Your normal WhatsApp number
- Your WhatsApp Business number
- Or your WhatsApp Business API number
You can change this number anytime later. This step takes less than 30 seconds. Once done, the QR is ready.
3. Step 3: Add a Simple Welcome Message
After linking your number, you can add a small message. This message appears when a customer scans the QR.
For example: “Hi, welcome to our shop. How can we help you today?”
This message helps customers start chatting without thinking. You can edit this message anytime from the app.
4. Step 4: Place the QR Where Customers Can See It
Now place the QR stand or stickers in your shop. Recommended places include:
- Billing counter
- Cash counter
- Shop entrance
- Reception desk
- Product shelves
- Cafe tables
The QR works with any smartphone camera. Customers do not need to download any app. They just scan, and WhatsApp opens.
All You Can Do With the AiSensy Showroom Kit
Once the QR is set up and placed in your shop, the AiSensy Showroom Kit starts working automatically.
Here’s everything it enables after a customer scans the QR.
1. What Happens When a Customer Scans the QR
When a customer scans the QR:
- WhatsApp opens on their phone
- A chat starts with your shop
- Their message reaches you instantly
But what happens next depends on how your WhatsApp is set up.
A. If you are using a normal WhatsApp or WhatsApp Business app:
- The chat comes directly to your WhatsApp app
- You reply like any normal WhatsApp message
Later, if you want more control, you can activate WhatsApp Business API with the same number using co-existence.
Your number stays the same. Only the way you manage chats improves.
B. If you are using WhatsApp Business API with AiSensy:
- The customer’s WhatsApp number is saved as a lead
- The chat appears inside the AiSensy dashboard
- You can view and manage all customer chats in one place
And the AiSensy Free Forever Plan includes:
- Free WhatsApp Business API access (lifetime, no platform fee)
- Apply for WhatsApp Blue Tick (application support)
- ₹50 free WhatsApp conversation credits (for business-initiated messages)
- Unlimited free service conversations (replying to customer messages)
- Live chat dashboard to manage conversations
- Upload and manage contacts
- Create up to 10 tags and up to 10 custom attributes
- Create WhatsApp template messages
*Note*: To apply for WhatsApp Business API, you need a phone number that is not currently active on a WhatsApp app. This can be a new number or an existing number after deleting WhatsApp from it.
2. Manage Chats and Walk-In Leads in One Place
Every scan creates a WhatsApp conversation. And, with the AiSensy dashboard, you can:
- View all customer chats in one place
- Reply to customers easily
- Manage walk-in leads digitally
- Keep conversations organized
This turns walk-in visitors into a reusable contact list.
3. Use Your Free Ad and AI Credits
Along with the Showroom Kit, you also get free credits to help you bring more customers into WhatsApp if you want to.
You get:
- ₹500 ad credits to run Facebook and Instagram ads that open WhatsApp chat
- 500 AI credits to create ready-to-use ad images or videos
These credits can be used with the AiSensy AI Ad Creative Generator, which helps you create WhatsApp ad creatives by simply writing a short prompt and uploading your logo or product image.
Real-life use cases of the AiSensy Showroom Kit
The AiSensy Showroom Kit works for many types of offline stores, shops, and service businesses.
But the real value does not come from the type of business. It comes from the type of WhatsApp message you send after a customer scans the QR.
Once a customer scans the QR Stand in your shop, a WhatsApp chat starts with your business.
From that point, you can send simple messages like the ones below. These messages help customers remember your shop and come back again.
1. Festive Offers and Sale Alerts
Used by retail shops, jewellery stores, salons, cafes, and local businesses. These messages tell customers about discounts and special days.
Example:
“Get early access to our Diwali Sale.
Starting 20th October.”
Or:
“Get 20% OFF on your next purchase.
Only for our WhatsApp customers.”
These messages work because customers already visited your shop once.
2. New Arrivals and New Service Updates
Used by clothing stores, salons, cafes, clinics, and service businesses.
These messages tell customers that something new is available.
Example:
“Fresh designs have just arrived.
Come and check them out.”
Or:
“We just launched a new service this week.
Reply to know more.”
Customers return when they know there is something new to see.
3. Repeat Visit and Reminder Messages
Used by salons, gyms, clinics, garages, and product-based shops.
These WhatsApp messages remind customers when it is time to return.
Example:
“Your next haircut is due.
Book your slot this week.”
Or:
“Your skincare product may be running out.
Order now.”
These reminders feel helpful, not pushy.
4. Appointment and Booking Confirmations
Used by salons, clinics, cafes, coaching centres, and service counters.
These messages confirm visits so customers feel sure.
Example:
“Your appointment is confirmed for tomorrow at 3 PM.”
Or:
“Your table reservation is confirmed.
See you soon.”
This reduces missed visits and confusion.
5. Service Updates and Follow-Up Messages
Used by garages, repair shops, and service businesses.
These messages keep customers informed.
Example:
“Your bike repair is complete and ready for pickup.”
Or:
“Your service is due next week.
Book now to avoid delay.”
Customers trust businesses that keep them updated.
6. Birthday, Anniversary, and Loyalty Messages
Used by cafes, salons, retail shops, gyms, and local stores.
These messages make customers feel valued.
Example:
“Happy Birthday.
Enjoy a free treat from us today.”
Or:
“Earn points on every visit.
Redeem rewards anytime.”
This builds emotional connection, not just sales.
7. Feedback and Experience Messages
Used by all offline stores and service businesses.
These messages ask customers how their visit went.
Example:
“How was your experience with us?
Reply and share your feedback.”
Customers prefer sharing feedback privately on WhatsApp instead of posting public reviews.
Final Words
Every offline store faces the same situation every day. Customers walk in. They ask questions. They leave.
After that, most shops have no way to talk to them again. The AiSensy Showroom Kit exists to solve only this one problem.
You place a QR Stand inside your shop. A customer scans it with their phone.
WhatsApp opens. A chat starts with your store.
That chat is the difference. It lets your shop send a reminder later. Or share an offer. Or simply say hello again.
Customers do not install anything. They only use WhatsApp, which they already understand.
Shop owners set it up once using the AiSensy app. After that, every scan becomes a conversation you can return to.
You are not changing how customers behave. You are just giving them a simple way to remember you.
That is why the AiSensy Showroom Kit works so naturally for offline stores, shops, salons, cafes, and service businesses.
It does not add effort. It adds continuity. And that is what brings customers back.
FAQs
The AiSensy Showroom Kit is a starter kit made for offline shops and showrooms. It helps you turn walk-in customers into WhatsApp contacts. Customers scan a QR code in your shop and start a WhatsApp chat with you instantly. You can then talk to them later, share offers, and bring them back.
The kit includes a premium acrylic QR stand, five vinyl QR stickers, a setup instruction manual, and a WhatsApp marketing guide. You also receive the AiSensy Free Forever Plan, which includes free WhatsApp API access, ad credits, and AI credits.
The kit helps you stay connected with customers even after they leave your shop. Instead of losing walk-in customers forever, you collect their WhatsApp contact. You can then send updates, offers, reminders, and announcements, helping increase repeat visits and long-term sales.
No. You can start using the kit with your normal WhatsApp or WhatsApp Business number. If you later want to send bulk broadcasts or automate messages, you can activate WhatsApp API through AiSensy.
Yes. You can change or update the WhatsApp number anytime in under 30 seconds using the AiSensy app. No technical knowledge is required, and the QR code remains the same.