WhatsApp isn't just for chats anymore—it's a powerhouse marketing tool for offline and retail businesses. Whether you run a local clothing store, a salon, or a grocery shop, WhatsApp marketing for retail stores can help you connect with customers, promote offers, and build loyalty effortlessly.
In this blog, we've curated the 20 best WhatsApp template messages for offline and retail businesses, complete with use-cases, emojis, and actionable CTAs. Plus, learn how to automate them using AiSensy's WhatsApp Business API.
Let’s dive in! 👇
Table of Contents
Benefits of WhatsApp for Offline & Retail Businesses
20 Best WhatsApp Template Messages for Offline & Retail Businesses
Key Points for Drafting WhatsApp Template Messages
How to Send WhatsApp Template Messages
Final Thoughts
FAQs
Benefits of WhatsApp for Offline & Retail Businesses
- Reach customers where they are most active;
- Send personalized promotional messages;
- Drive in-store visits with limited-time offers;
- Deliver order updates & customer support instantly;
- Automate communications with WhatsApp Business templates.
20 Best WhatsApp Template Messages for Offline & Retail Businesses
1. Welcome Message for New Customers👋
Create a warm first impression and encourage first-time visitors to explore your store.
Template Message:
"Hi {{customer_name}} 👋, welcome to {{store_name}}! We’re excited to have you. Visit us soon to explore amazing deals crafted just for you!
CTA: [Visit Store] [Share Location]"
2. Festive Offer Announcement🌟
Promote seasonal sales and special offers to boost in-store traffic.
Template Message:
"Hey {{name}}, our Festive Sale is now LIVE! 🌟 Enjoy up to 50% OFF on selected items till {{end_date}}. Hurry!
CTA: [Shop Now] [View Catalogue]"
3. Exclusive Loyalty Discount💸
Reward your regular customers with exclusive coupons to increase repeat visits.
Template Message:
"Hello {{name}}, thanks for being a loyal customer! Here's your exclusive 20% OFF coupon: LOYAL20. Valid till {{date}}.
CTA: [Redeem Now]"
4. Abandoned Cart Reminder⚡
Remind customers about the items they left behind and recover lost sales.
Template Message:
"Hey {{name}}, you left some goodies in your cart! 🚗 Complete your purchase before they're gone.
5. New Arrivals Alert🧺
Keep your customers excited with updates about the latest products in-store.
Template Message:
"New styles just dropped! 🧺 Be the first to explore the latest collection at {{store_name}}.
CTA: [Browse Now]"
6. Order Confirmation📦
Send instant confirmation after a customer places an order to build trust.
Template Message:
"Hi {{name}}, your order #{{order_id}} has been confirmed. We'll notify you when it's ready for pickup/delivery!
CTA: [Track Order]"
7. Order Ready for Pickup 🚚
Inform customers when their order is ready to reduce waiting time and improve satisfaction.
Template Message:
"Hey {{name}}, your order is ready for pickup at {{store_name}}. Visit us between 10 AM - 8 PM.
CTA: [Get Directions]"
8. Happy Hour or Flash Sale⏰
Create urgency and drive footfall with limited-time promotions.
Template Message:
"Flash Sale Alert! ⚡ Only for today, get flat 30% OFF from 4-6 PM. Visit us at {{store_name}}.
CTA: [Claim Offer]"
9. Event or Workshop Invitation🎤
Invite customers to in-store events or workshops to enhance brand loyalty.
Template Message:
"Join us for our in-store Fashion Styling Workshop this Saturday at 5 PM. Limited seats available!
CTA: [RSVP Now]"
10. Birthday Discount Message 🎂
Delight your customers on their birthday with a special discount just for them.
Template Message:
"Happy Birthday {{name}}! 🎂 Enjoy 25% OFF on your special day. Show this message at checkout.
CTA: [Celebrate with Us]"
11. Back-in-Stock Notification✅
Alert customers when their favorite product is restocked to drive quick purchases.
Template Message:
"Good news {{name}}! The item you loved is back in stock. Limited quantities available.
CTA: [Buy Now]"
12. Customer Feedback Request💬
Collect valuable insights by asking for feedback post-purchase.
Template Message:
"Hey, {{name}}!
Thank you for shopping with us! Would you be kind enough to share with us a feedback of your product experience? ✨
[I'm very happy]
[I'm very satisfied]
[I'm not satisfied]"
13. Referral Program Message🤝
Encourage your customers to spread the word with a simple referral reward system.
Template Message:
"Refer your friends & earn rewards! For every referral, get ₹500 off on your next purchase.
CTA: [Refer Now]"
14. Service Appointment Reminder ⏲
Send polite reminders for upcoming appointments to reduce no-shows.
Template Message:
"Reminder: Your appointment at {{store_name}} is scheduled for {{date_time}}. Reply to confirm/reschedule.
CTA: [Confirm Now]"
15. VIP Launch Invite 📅
Share exclusive offers to a selected group of VIP clients.
Template Message:
"Hey {{name}}, as a special part of our community, you’re officially invited to our VIP launch event where you can check our beautiful new collection before we launch to the public. We hope to see you there!
📅 June, 17.
📍 202, Saint Peter st.
CTA: [Confirm], [Visit Website]"
16. New Branch Opening Announcement 🏠
Promote new store openings and attract foot traffic with a special invite.
Template Message:
"Exciting news! 🏠 We're opening a new outlet at {{location}}. Grand opening this Sunday!
CTA: [Get Directions]"
17. Limited-Time Coupon Code 💳
Boost sales by offering short-term discount codes with urgency.
Template Message:
"Don’t miss out! Use code SAVE10 to get 10% OFF on your next visit. Valid till {{expiry_date}}.
CTA: [Use Code]"
18. WhatsApp-Only Deals 🚫
Send exclusive deals only to your WhatsApp audience to build engagement.
Template Message:
"Hi {{name}}, here’s a secret deal just for our WhatsApp fam! Flat ₹500 OFF on purchases above ₹2000.
CTA: [Unlock Deal]"
19. Out of Stock Notification ❌
Keep customers updated when a product is unavailable and offer alternatives.
Template Message:
"Hi {{name}}, the product you asked for is currently out of stock. We'll notify you once it's back!
CTA: [Browse Alternatives]"
20. Thank You Message 🙏
Show appreciation after a purchase to strengthen your customer relationship.
Template Message:
"Thank you for shopping at {{store_name}} ❤️ We hope to see you again soon!
CTA: [Leave a Review]"
Key Points for Drafting WhatsApp Template Messages
Each template message is carefully reviewed by WhatsApp to ensure it complies with the WhatsApp Message Template guidelines. Here are a few key points to keep in mind:
- You can Use *Bold*, _Italics_, ~Strikethrough~ in the template text along with emojis to make it more effective.
- Ensure the message formatting is correct; otherwise, WhatsApp may reject the template.
- Add Call-to-Action or Quick Reply buttons, keeping the button text within the 20-character limit.
- Use emojis to add a personal touch to your messages🚀.
How to Send WhatsApp Template Messages
Want to send WhatsApp Template Messages? You’ll need a trusted WhatsApp Partner like AiSensy to make it happen.
AiSensy is a powerful WhatsApp Business API-based marketing platform. Here’s what you can do with AiSensy:
🚀 Broadcast messages to unlimited users — who have opted in.
🔐 Automate transactional notifications — worry-free, with end-to-end encryption.
💬 Chat 1:1 with customers to answer queries in real time.
🤖 Build chatbots with zero coding using the intuitive drag & drop interface.
🎯 Run retargeting campaigns on WhatsApp to reconnect with specific audiences.
📣 Launch Click-to-WhatsApp ads that drive instant conversations.
AiSensy makes sending WhatsApp Template Messages effortless while helping you grow and engage your audience. Ready to get started?
Final Thoughts
These WhatsApp Template Messages for Real Estate are your secret weapon for building trust, staying top-of-mind, and speeding up the sales cycle. Whether you’re managing multiple listings or just trying to stay organized, these templates help you do it all — at scale and with a personal touch.
Start using WhatsApp Template Messages for Real Estate today and convert more leads into happy homeowners! 🏠
WhatsApp Template Message FAQs
WhatsApp Template Messages are pre-approved messages that businesses use to communicate with users outside the 24-hour customer service window. These messages can serve various purposes, such as sending promotional content, product updates, abandoned cart reminders, or festive greetings.
Yes, every WhatsApp Template Message must be approved by WhatsApp before use. The review process ensures the content adheres to WhatsApp's policies and is free from errors, including grammatical mistakes.
No, once a WhatsApp Template Message is approved, you cannot modify it. However, dynamic values within the template can be updated when the message is sent.
WhatsApp Template Messages support text, images, files, and videos. However, text must always be included, meaning media alone cannot be sent as a template message.
WhatsApp prohibits spamming and harmful content. Businesses cannot send messages containing threatening language, promotions of harmful products (e.g., alcohol), or any form of abuse or harassment.
