Too Long? Read This First ● AiSensy Trust Centre is now live for checking security certifications and compliance information. ● AiSensy is ISO/IEC 27001:2022 certified, meeting international information security management standards. ● AiSensy is SOC 2 Type II compliant, with independently assessed security controls. ● DPDP Act compliance is in progress, with AiSensy working toward meeting applicable data protection requirements. ● The Trust Centre has three sections: Compliance, Documents, and Sub-processors. ● Customers can request restricted documents by submitting their details and selecting Full or Partial access. ● AiSensy's Information Security team verifies and approves document access requests. ● Approved users must accept an NDA, then log in to view their authorized compliance documents. |
At AiSensy, we are committed to keeping our security and compliance information transparent and easy to access, while maintaining strong data protection practices and building trust with our customers.
That is why we have launched the AiSensy Trust Centre which is a dedicated platform where customers can check our security certifications, compliance information, and related documents.
With the Trust Centre, you can easily verify AiSensy's compliance details and request access to confidential security documents. Our Information Security team reviews and approves these requests before granting access.
AiSensy is ISO/IEC 27001:2022 certified and SOC 2 Type II compliant. We are also working toward compliance with India's DPDP Act.
This blog will walk you through the AiSensy Trust Centre, what information you can find there, and how to access the documents you need.
AiSensy’s ISO 27001:2022 Certification and SOC 2 Type II Compliance
AiSensy's security and compliance practices are backed by internationally recognized standards. You can find details about our ISO/IEC 27001:2022 certification and SOC 2 Type II compliance in the AiSensy Trust Centre.
ISO/IEC 27001:2022 Certification
ISO/IEC 27001:2022 is an internationally recognized standard for managing information security. It helps businesses protect sensitive information by:
- Identifying and managing security risks.
- Putting the right security measures in place.
- Regularly reviewing and improving security practices.
AiSensy is ISO/IEC 27001:2022 certified, which means our information security management system has been independently assessed against these international standards.
SOC 2 Type II Compliance
SOC 2 (System and Organization Controls 2) is a framework used to assess how businesses manage data security. A SOC 2 Type II report checks whether security controls work effectively over a specific period.
AiSensy is SOC 2 Type II compliant, which means our security controls have been independently assessed.
You can review the related compliance information and request access to supporting documents through the AiSensy Trust Centre.
Introducing the AiSensy Trust Centre
The AiSensy Trust Centre is a dedicated platform where customers, partners, and businesses can easily check AiSensy's security and compliance information.
The Trust Centre has three main sections: Compliance, Documents, and Sub-processors. You can explore the available information and request access to confidential documents using the Get Access option.
Once your request is approved by our Information Security team, you can access the documents you've been authorized to view.
What Can You Find in the AiSensy Trust Centre?
The portal helps you locate the information most often requested during vendor security and procurement reviews.
| Section | What you can check |
|---|---|
| Compliance | Published compliance information and status, including ISO 27001:2022, SOC 2 Type II, and DPDP Act compliance work in progress. |
| Documents | Supporting documents grouped under the relevant framework, including SOC 2 and ISO 27001:2022 files. |
| Sub-processors | Listed third-party service providers and their displayed locations, with a View all option. |
Under Compliance, select a framework to read more about it, see any listed auditor information, and find its associated documents. The screenshots show the SOC 2 Type II report and two ISO 27001:2022 files listed in this area.
DPDP Act Compliance: In Progress
The Digital Personal Data Protection (DPDP) Act, 2023 is an Indian law that sets rules for how businesses collect, use, and protect personal data.
At AiSensy, we're continuously making improvements to our platform to meet the applicable requirements of the DPDP Act and Rules.
Our goal is to become DPDP compliant well before the May 2027 deadline set by the Government of India. This work is already in progress, and you can check its status in the Compliance section of the AiSensy Trust Centre.
Sub-processors
The Sub-processors section shows the third-party service providers that help AiSensy deliver its services.
Some of our listed sub-processors include:
- MyOperator
- SmartPing
- Ginger Labs
- Chargebee
- Intercom
- LeadSquared
- OpenAI
- Razorpay
- Cashfree Payments
You can also check important details about each sub-processor, including:
- Location: Where the service provider is based.
- Data Collected: What type of data the service provider collects or processes.
- Purpose: Why the service provider collects or processes that data.
Click View all in the AiSensy Trust Centre to explore the complete list of sub-processors and their details.
You can refer to the image below for your reference:
How to Request Access and View Compliance Documents
You don't need to email multiple teams to start a document request. Follow these steps in the Trust Centre.
Step 1: Open the AiSensy Trust Centre
Open the AiSensy Trust Centre and explore the available information.
- Visit trust.aisensy.com.
- You'll find three sections: Compliance, Documents, and Sub-processors.
- Explore the Compliance or Documents section to find the information you need.
Step 2: Click Get Access
Click the green Get Access button to open the Access Request form. Here, you can submit your details to request access to restricted documents.
If your access has already been approved, click Login from here to log in to the Trust Centre.
Step 3: Fill in Your User Details
In the User Details section, enter your first name, last name, and email address. All three fields are mandatory, so make sure you fill them in correctly.
Step 4: Add Your Organization Details
In the Organization Details section, fill in the following information:
- Organization Name (Required)
- Country (Required)
- Organization Type (Optional)
- Street Address (Optional)
- State (Optional)
Make sure you fill in all the required fields before proceeding.
Step 5: Select the Document Access You Need
In the Document Access section, choose the type of access you need:
- Full Access: Request access to all available documents.
- Partial Access: Request access to specific documents.
Once selected, click Get Access to submit your request for review.
Step 6: Complete Security Review and NDA
Once you submit your request, AiSensy's Information Security team will review your details and approve access after verification.
After approval, you'll need to review and accept the Non-Disclosure Agreement (NDA) within the Trust Centre.
Once you've accepted the NDA, you can access your approved documents.
Step 7: Log In and View Your Documents
Once your access is approved and you've accepted the NDA, log in to the AiSensy Trust Centre.
- Go to the Compliance or Documents section.
- Select the relevant certification or document.
- Click the document name to open and view it.
You can now view the documents you've been granted access to.
Why the AiSensy Trust Centre Matters for Your Business
The Trust Centre is designed to make security verification clearer for teams that need to evaluate a technology provider.
- Find information faster: Start with a central place for published compliance details and supporting documentation.
- Support vendor assessments: Give your IT, legal, or procurement team a route to request the evidence it needs.
- Understand third-party involvement: Review published sub-processor information before raising follow-up questions.
- Protect confidential material: Access controls and the NDA process help limit sensitive documents to authorized requesters.
The result is a more transparent, structured way to review AiSensy's security and compliance posture.
Explore the AiSensy Trust Centre
Building trust with our customers has always been important to us. With the launch of the AiSensy Trust Centre, we're making it easier for you to verify our security practices and access the information you need.
You can check our ISO/IEC 27001:2022 certification, review SOC 2 Type II documents, and stay updated on our DPDP compliance progress, all in one place.
Visit the AiSensy Trust Centre to explore our compliance information and request access to the documents you need.
FAQs
The AiSensy Trust Centre is a dedicated portal where customers and businesses can check AiSensy's security certifications, compliance information, and supporting documents. It also allows users to request access to confidential security reports.
Yes. AiSensy is ISO/IEC 27001:2022 certified and SOC 2 Type II compliant. These credentials demonstrate AiSensy's commitment to maintaining information security practices and independently assessed security controls. You can find the related compliance information in the AiSensy Trust Centre.
SOC 2 Type II compliance means that AiSensy's relevant controls have been independently assessed for their design and operating effectiveness over a specified period. This helps customers evaluate how AiSensy manages security risks and protects sensitive business information.
AiSensy is actively working toward compliance with India's Digital Personal Data Protection (DPDP) Act, 2023, and its applicable rules. The process is currently in progress. Customers can find DPDPA listed in the Compliance section of the AiSensy Trust Centre.
The Trust Centre includes supporting documents related to AiSensy's ISO 27001:2022 certification and SOC 2 Type II compliance. Customers can also explore compliance information and listed subprocessors. Access to certain confidential documents requires approval from AiSensy's Information Security team.
No. While users can explore publicly available compliance information, some security reports and supporting documents are restricted. To view these documents, users must submit an access request and receive approval from AiSensy's Information Security team.
Visit trust.aisensy.com, click Get Access, and fill in your personal and organization details. Select Full or Partial document access and submit your request. AiSensy's Information Security team will review it before granting access.
You need to provide your first name, last name, email address, organization name, and country. The form also includes additional organization details and allows you to select Full or Partial document access, depending on your requirements.
Some compliance documents contain confidential information about AiSensy's security controls and internal processes. A Non-Disclosure Agreement (NDA) helps protect this information from unauthorized sharing. Once your access request is approved, you must accept the applicable NDA before viewing restricted documents.
Once your request is approved and you've completed the NDA requirement, log in to the AiSensy Trust Centre. Navigate to the Compliance or Documents section, select the relevant framework, and click the document name to view the files you've been authorized to access.