The first message tag signifies the interest of the user towards a particular product or service. This makes the business know the landing source of the user on WhatsApp.
For example, if the user is coming from the “Product X” page, the “Product X’ tag will be assigned to the user implying that the user is interested in Product X.
Click the "Tags" button in the manage section to create & edit Tags in AiSensy App.
Click the create button on the top right corner to create & customize your 'First Message' Tag
To create First Message Tag, you first need to add a Tag Name. Since it's a First Message Tag, we've added the tag name as Hello. You can customize it based on where the user is coming from.
Set pre-defined First Message such as 'Hi' or 'Hello' to automatically assign users 'First Message' Tag. It should exactly match the message that the user sends.
In categories, Select the First Message as Category of your Tag.
Last, add all the messages you know customers might send as their First Message. If the message matches with the words or sentences added here, First Message Tag will be allotted automatically.
If the customer's First message doesn't match with what you've added, then you can manually assign First Message Tags.
Simply click on the drop-down option and select First Tag Name under pre-defined tags which denotes First Message. The last step is to just click on the “Add” button.
You can also go to the Manage Section, add the message sent by the customer & choose it under pre-defined tags for smart segregation.
Our excellent customer support team is ready to help.