AiSensy Vs Wati

While both WhatsApp Marketing platforms have their own unique points that make them stand out, AiSensy offers much more in terms of intuitive UI making it a suitable Wati Alternative.

Let's have a closer look at each difference in detail!

 At AiSensy, you get support through your preferred channels such as voice calls, Google meets, zoom call support and emails; all in one place.

AiSensy takes the extra mile in providing friendly and efficient customer support. You can call and get immediate solutions to queries. 

While Wati does provide a customer service solution, their support is limited to emails. You need to raise a ticket and wait 2-3 days for a solution.

In terms of friendly customer service, AiSensy proves to be a good Wati Alternative. 

AiSensy provides a friendly user interface that runs smoothly 99.9% of the time. You'd face no problem interacting with the UI on a day to day basis.

There's availability of different message windows in the live-chat dashboard including active, requested and intervened chats. 

There's Clear segregation of chats depending on whether the chatbot is solving them, user is requesting human intervention and chats that are intervened by agents

This enables better chat organisation within the interface.

 Talking of Wati, customer insights suggest that their user interface crashes for 1-2 days after the initial push out of a new update on the platform. 

There's only one single place where you receive all your messages in the live-chat dashboard making it confusing to filter the chats.

In terms of UI, AiSensy proves to be a good Wati Alternative! 

•   AiSensy offers speedy approval for WhatsApp Business API. Their team sits with you and help with the application and approval process for free.
  

• AiSensy promises speedy approval for WhatsApp Business API within 2 days. At instances, customers have got approval for WhatsApp API within 4 hours.  

Wati takes 3-5 days for WhatsApp Business API approval.   

AiSensy supports a no-code integration for Google Dialogflow Chatbot.

Google Dialogflow Chatbot is an intelligent AI-powered chatbot that supports Natural Language Processing (NLP) and grasps human language, understands the intent of the query and answers the customers accordingly.

AiSensy helps you build the Chatbot and assists you with its integration and handling. Also, If you bring your own Google Dialogflow Chatbot you can integrate it easily.

• Wati provides a Keyword-based AI WhatsApp Chatbot to integrate with your Business API.
• Keyword-based chatbots are 'rule-based' chatbots that help answer pre-defined customer queries using a series of options. The users select a particular option that fits their needs and enters the particular keyword to progress the query. While the chatbot provides speedy customer service, it doesn't understand human language.
• Wati doesn't provide service for the chatbot. You need to build and implement it yourself.
  
  AiSensy provides integration of better chatbot in comparison with Wati. They also assist with the integration and implementation of chatbots making them a better Wati Alternative. 

 AiSensy provides strategy and consultation to customers to prepare template messages with higher approval chances from WhatsApp. 

AiSensy also helps create template formats that can boost sales & growth for eCommerce businesses. 

  Wati doesn't provide template message strategy & consultation services in their WhatsApp Business API packages. 

10, 000 broadcast messages sent through Ai Sensy's WhatsApp Marketing platform takes just 17 minutes. That's actually one of the fastest in the industry!

 It takes approximately 1.5+ hours to deliver 10,000 of messages through Wati's Business API interface.  

• You can start with the AiSensy Platform for as low as Rs 999/ month for upto 2000 Monthly Active Users
  
  
• Irrespective of the plan you choose, you’ll get the same features across all the plans, except for the number of unique con whom you can connect within a particular month.
  
  
• The pricing plans are based on your number of active users. E.g. If you have up to 2000 active users, you can subscribe to the 2000 Active Users plan for Rs 999. Similarly, we have a Rs 5000 plan for 2750 active users, Rs 5500 for 10,000 active users, Rs 10,000 for up to 20,000 active users and many more plans based on your number of active users.
  
  
• With each plan, you get Free Green Tick Verification, 5 agents and no-extra template message charges.
  
  
• If you opt for a yearly plan, you’d get an additional 10% off & enjoy Flexible Usage.
  
  
• Flexible usage simply means that if you exhaust your monthly contacts before the month ends, you can use a part of your left-over contacts & balance it out.
  
  
• Example of Flexible Use: Let’s say you start with 2,000 Active Contacts yearly plan. Hence, now you have a 24,000 contacts threshold. You can use 5,000, 10,000 or even 20,000 contacts without paying a surcharge fee or upgrading the plan. If you use 5000 contacts, you’d have 19,000 contacts remaining.
  
  

• To use Wati's WhatsApp Marketing platform, you need to pay fixed monthly or annual charges at a base price of Rs 2850/month. While you receive 15,000 free messages overall, you need to pay 37p/ message after initial drainage.
• There's an extra $50 or Rs 3670 for Green tick verification. The money is non-refundable if you don't get the Green Tick from WhatsApp. Regardless, you can continue using WhatsApp Business API without green tick verification.
• You get 5 free agent dashboards and for every extra dashboard, you pay Rs 2250/ month.

Let's understand this with a Use Case

Use Case: 

Consider that you send 5000 template messages to your customers in 3 months. 

Out of those 5000, 500 Users reply and you have a total of 10 incoming + outgoing session messages with each of them which totals to another 5000 messages. 

With AiSensy, here's how much it'll cost: Rs 2750 (monthly pricing for 5000 contacts) + 0.35* 5000 = 4500 

With Wati, here's the cost breakdown for 5000 messages: 

2900 + 1850 = Rs 4750

While the difference isn't much, there's one major differentiating factor in AiSensy & Wati's pricing. Wati doesn't provide advanced Chatbot Builder & WhatsApp Automation capability in their plan charged at Rs 2900. For these features, you need to purchase the plan costing Rs 5800/ month.

AiSensy provides the same features with Ai-based WhatsApp Chatbot, WhatsApp automation, Broadcasting & more across all plans.

So, for the same number of messages sent with Wati's Professional Plan, it'll cost:

5800 + 0.37*5000 = 7650

This amounts to a difference of Rs 3050/ month & Rs 36600/ year.

WhatsApp Marketing platform, Ai Sensy's pricing model stands out amidst the two being the more flexible and cost-efficient. 

With AiSensy you'll save up to Rs 36,600/ yr making AiSensy a good Wati Alternative on grounds of pricing. 

Since 1 February 2022, WhatsApp charges businesses based on conversations rather than charging for each message. 

In the Conversation-based pricing, WhatsApp charges for each conversation in a 24-hour window. 

There are 2 types of conversations:

1. User-initiated Conversation- Whenever a business responds to a user-initiated message within the 24-hour session window, the user-initiated conversation starts, and the user-initiated conversation (UIC) fee gets deducted. 

2. Business-initiated Conversation- When a business initiates the conversation (after the 24-hour session window or as the first message), it's considered a business-initiated conversation. 

AiSensy charges 35p/ UIC & 55p/ BIC from Indian users. 

Wati charges 37p/ UIC & 60p/ BIC from it's users. 

In comparison, AiSensy offers both conversations at a lesser price than Wati. 

Smart audience segmentation is filtering the audience based on multiple parameters: Name, Mobile Number, tags, source, First Message tags, Intervened, campaigns, closed, requested, Last Seen, when the user was created and all the various attributes set within the chatbot.

Ai Sensy's intuitive dashboard allows you to label the audience based on different categories. Examples include attribute & tag based segmentation along with user's last seen etc. 

Wati does provide for audience segmentation but it's based on one or two filters at the most. Their platform doesn't provide smart audience segmentation.

A UTM/ URL based button allows you to configure your Whatsapp Button differently on different website page. Your pre-filled messages and On-Screen Messages are different based on URL. 

This means whenever a customer clicks on the WhatsApp icon on a particular page, they'll have a different pre-filled message on WhatsApp which they can send you.

In essence, the button allows you to 'track' the source of origin. 

AiSensy provides this button for smart analysis of the audience. 

Wati doesn't provide a UTM/ URL based button along with their Platform. They allow you to install a common WhatsApp button across pages.

Using the WhatsApp Link Builder tool, you can create customized, Direct to WhatsApp Clickable links which you can share across with your users and on Social Media.

AiSensy provides a link builder in its platform. 

Wati doesn't offer a WhatsApp Link builder.

Automated attribute collection refers to collecting important customer attributes through Chatbots. A chatbot queries the customer and collects these attributes allowing you to nurture leads, collect data points and various qualification parameters. 

Ai Sensy's intelligent dashboard allows for automated attribute collection.

Wati doesn't provide an automated attribute collection feature.

AiSensy provides on demand Integration Services with different CRM Platform and also Assists your team with these integrations

(AiSensy is the only platform listed on the Razorpay App Store)

Wati doesn't cater for any Custom integration services. You need to integrate everything yourself.

The first message tag is the tag automatically allotted to customers based on their initial message. This allows for the smart distribution of customers and helps you collect valuable data & information about the purpose of the customer's message. 

AiSensy's smart engine allots first message tags automatically. 

Wati doesn't provide availability for First Message Tag to users.

Customer Journey puts a face to the journey of customers; from the source of lead generation, tags added to template messages sent, it tracks everything!

AiSensy's dashboard keeps track of customer journey for you to track at all times. 

Wati doesn't provide customer journey tracking in their dashboard.

While both WhatsApp Business API providers are reliable & get the job done, AiSensy with its added advantages and cost-effective approach is the better choice among the two WhatsApp Marketing platforms. 

AiSensy is an easy to use platform with an intuitive user interface, speedy approval process, friendly customer support and highly cost-effective approach. Its feature-rich UI provides it with an added advantage amongst the two platforms. 

To get started with 50 FREE credit points to test AiSensy's WhatsApp Marketing platform, click here. Ultimately, the choice is yours.

The purpose of this post was to aware you about the many capabilities of AiSensy through comparison with another leading WhatsApp Business API provider. 

We also discussed why AiSensy is a worthy Wati Alternative. Whether it's pricing, platform features, chatbot integration, Broadcasting features & dashboard intuitiveness, AiSensy is one of the best Wati Alternatives with a no-code solution.  

Whether you are an educational institution, eCommerce Business, healthcare business or any other business looking to benefit from WhatsApp Marketing, connect with the friendly customer support of AiSensy for the complete WhatsApp Marketing experience.

What do you think? Is AiSensy the best Wati alternative or would you prefer the latter? We'd love to hear from you!