Keeros Superfoods saw a 40% jump in sales with AiSensy by Broadcasting offers on WhatsApp, recovering Abandoned Carts, creating direct to WhatsApp Ads & more.
Keeros SuperFoods' monthly orders grew from 150 to 250 by Broadcasting offers on WhatsApp using AiSensy.
They converted users abandoning their Carts by sending personalized reminders on WhatsApp.
They kept Customer Support active 24x7 by integrating WhatsApp Chatbot.
They built a strong & trustworthy brand identity to customers.
Keeros SuperFoods is an Ecommerce Brand creating Healthy snacks for Diabetic & Health conscious people.
Before onboarding AiSensy, problems they faced included:
1. Fewer Sales - Keeros struggled to drive sales & conversions from traditional Marketing channels Emails & SMS which had less than 25% open rates.
2. Increasing Abandoned Carts - One of the principal concerns of Keeros was in the form of Cart Abandonment.
Users who visited their website after clicking on paid ads run by them or seeing products on Amazon & Flipkart added products to their cart but did not complete the purchase.
3. Struggled to find the right WhatsApp Business Partner - Before AiSensy, Keeros tried out 3-4 WhatsApp partners.
Though they did not get a complete package of features from any of the partners. Whether it was Chatbot automation, Live Chat, or quality customer support; they struggled to find the perfect solution from other WhatsApp Partners.
3. Slow Customer Support - Users did not find answers to their queries quick enough from emails & website chat. 1:1 Live Chat was not much effective via Website Chat!
4. Personalization Goal wasn't achieved - Sending personalized emails & SMS did not have an efficient enough ROI for Keeros. They were unable to achieve their personalization goals via Emails, and SMS.
Keeros used AiSensy to send promotional offers to their users on WhatsApp.
Using AiSensy, they were able to send Marketing & promotion offers on their products to as many users as they wanted in one go! (only to opted-in Users).
Keeros SuperFoods used AiSensy to send notifications for a number of events including Order Confirmation, payment confirmation, feedback, Live delivery updates, Abandoned Cart reminders & more on WhatsApp.
If they have any queries related to their product, they can simply send a WhatsApp message from where a Keeros agent will answer their query.
Many users added products to their cart but did not complete the purchase.
To solve this Dilemma of Abandoned Carts, AiSensy set up WhatsApp automation that triggered an Abandoned Cart Notification 15-20 minutes after a user added a product to their cart & didn't complete the transaction.
On WhatsApp, Keeros was able to solve customer queries in real time with AiSensy's intuitive 1:1 Live Chat Option & Chatbot Functionality
With AiSensy's intuitive Live Chat Dashboard & multi-human Live Chat Support, they were able to solve multiple queries instantly, substantially increasing Customer Satisfaction.
Keeros SuperFoods automated its sales & customer support 24x7 by integrating a Smart WhatsApp Chatbot to AiSensy.
The Chatbot was able to answer common customer queries & engaged new leads that landed on WhatsApp. Thus, freeing their agent's valuable time for more important purposes.
Instead of spending tons of money running Google Ads, Keeros runs cost-effective direct-to WhatsApp Ads on Facebook & Instagram.
With these ads, they were able to drive targeted users on WhatsApp & engage them in direct 1:1 Live conversation.
This approach helped them drive 40% growth in overall sales.
Folks at Keeros SuperFoods were happy with the results from AiSensy's WhatsApp Marketing Solutions.
1. 40% Business Growth - By sending promotional offers, discounts & Abandoned Cart Reminders on WhatsApp.
2. 3x more Engagement on Promotional WhatsApp Broadcasts - With a 98% Message Read Rate & 45-60% Click-throughs.
3. Unmatched Customer Support Solutions - By providing 1:1 Live chat to users on a platform where they are most active; WhatsApp.
Our excellent customer support team is ready to help.