Problems Faced by YDS Studio 😥
YDS Studio is a Digital Agency with expertise across Digital Brand Building & Visual Content Development. Before using AiSensy they faced problems such as:
1. Relying on Multiple Channels - The entire Business processes of YDS Studio including Lead management for them & their clients, customer support & more were totally dependent on Facebook, Instagram, Google & Website.
Whether it was Lead Generation, sending Marketing offers, providing customer support & more; the processes were cluttered across multiple platforms.
2. Inefficient Marketing Conversions from Emails & SMS - Amongst the rising competition, YDS Studio found that their Promotional Campaigns run via Emails & SMS had extremely low conversions.
With just about 20% Open-rate & 2-5% Click-through Rates, Emails & SMS were not the best cup of tea to boost sales for D2C Brands like Skullcandy.
3. Siloed Customer Support - YDS Studio had no direct source to communicate with customers in real time. 1:1 Live Chat was not much effective via Website Chat!
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