7 Best Interakt Alternatives with better customer support (2024)

Looking to switch from Interakt or searching for better Interakt Alternatives?

If you're looking for an Interakt Alternative with better features, cheaper pricing & robust customer support, continue on! You've landed at the right place. 

In this blog, we've compiled the 7 best WhatsApp Business API Providers that you can choose as Interakt WhatsApp Alternatives.

This blog covers:

• What is Interakt- What are its Pros, Cons & pricing?
  
• Top 7 Interakt Alternatives
  #1st Best Alternative to Interakt
  #2nd Best Alternative to Interakt
  #3rd Best Alternative to Interakt
  #4th best Alternative to Interakt
  #5th best Alternative to Interakt
  #6th best Alternative to Interakt
  #7th best Alternative to Interakt
• Conclusion
  

Let's get started!

What is Interakt?

Interakt is an official WhatsApp Business API Solution provider allowing you to:

• Automate notifications on WhatsApp,
• Send Bulk Campaigns and,
• Use Multi-agent team Inbox (to manage agents & chats)

Here's a look at its Pros & Cons

Pros

1. Free Green Tick Verification
2. Quick approval & access to WhatsApp Business API
3. Track analytics (Chat & agent analytics)

Cons

1. Costlier WhatsApp Business API platform solution in comparison with other providers.
2. No WhatsApp Chatbot is available. This is a major disadvantage as most WhatsApp API platforms like AiSensy offer WhatsApp Chatbot integration. 
3. Smart Dashboard features are unavailable.
4. Only email support is available from the Interakt team that can take up to 2-3 days to reply. No facility for direct calling for queries.

Best Interakt Alternatives

That’s all about Interakt as a WhatsApp Business API provider!

Let’s jump right into the top 7 Interakt Alternatives that you choose as the best WhatsApp Business API provider.

(1) AiSensy- Top Interakt WhatsApp Alternative

AiSensy is our #1 alternative to Interakt. 

AiSensy is a no-code WhatsApp Engagement platform based on the official WhatsApp Business API allowing you to channel the power of WhatsApp to scale your business to thousands of WhatsApp users.

This means that you can start using AiSensy to send messages to users on WhatsApp as soon as WhatsApp gives the nod (approves your application)

You can get approved for WhatsApp Business API in 10 minutes & get started with using the platform to boost conversions from Day 1!

AiSensy offers the complete WhatsApp Marketing solution along with its's platform which is built on official WhatsApp Business APIs.

With AiSensy you can:

• Send WhatsApp Broadcasts to Unlimited users in one go. 
  
  
• Automate notifications for payments, abandoned carts, order confirmation, and delivery updates by integrating your CRM & Business software. 
  
  
• Provide 24x7x365 Customer Support with AI-powered WhatsApp Chatbot. 
  
  
• Get Unlimited Agent Dashboards for Live Chat Support. 

Pros

• Send WhatsApp Broadcasts to up to Unlimited unique users in one go. 
• Automate notifications for Abandoned Carts, Order Confirmation, Delivery Updates & more on WhatsApp. 
• Integrate WhatsApp Chatbot easily to automate sales & customer support.
• Cost-effective solution
• Friendliest Customer support - Call, email, WhatsApp. 
• Free Onboarding Call (upon purchase of plan). 
• Complete assistance with Template Message Strategy, Chatbot Integration & other processes.

Read this blog to know more robust AiSensy features.

Cons

·  UI could be better

If you want to switch from Interakt to AiSensy's WhatsApp Business API-based platform, click here.

AiSensy- Unlimited Users Plan Pricing

• You can start with the AiSensy Platform for as low as Rs 999/ month for the Basic Unlimited users' plan. This means that you can send messages to Unlimited users by only paying Rs 999/ charged monthly. You get 10 tags & 5 Attributes with this plan. 
  
  
• There's also a Pro-plan that costs Rs 2399/ month which includes all features of the basic pan & offers additional features like Broadcast Scheduler, Click-tracking (upcoming), Campaign Budget & up to 100 Tags & 20 Attributes.

• Apply for WhatsApp Green Tick for FREE. 
  
  
• Get Unlimited Agents to respond to customer queries on WhatsApp. 

*We also have an Enterprise plan where the pricing depends on the features required per client. 

Get started with AiSensy for Free

(2) Tyntec

Tyntec is our second-best alternative to Interakt out there!

Tyntec is an official WhatsApp Business Solution provider bringing in feature-rich WhatsApp Business API that allows businesses to:

• Become verified on WhatsApp (Green Tick verification)
• Integrate WhatsApp Business API with an existing system or use their Support Inbox system to eliminate the coding effort
• Send Rich messages (text, audio, video, image, files, pdfs, call to action buttons)
• Use Interactive Buttons or clickable buttons to ensure robust customer support.

Here’s a look at the Pros and Cons of the WhatsApp Business API Provider.

Pros

1. Lightning Speed Onboarding under 48 hours allows you to get started with WhatsApp Business API instantly.
2. You can either integrate the API into your existing system or use their Support Inbox System. However, you’d need to pay separately for using the Support Inbox.
3. Allows you to send Rich Messages (text, audio, video, image, files, pdfs, call to action buttons) for a personalized user experience on WhatsApp.
4. Developer Friendly API.
5. Tailored Integrations Possible with robust softwares.

Cons

1. Costly pricing- You need to pay separately for the WhatsApp Business API plan & Support the Inbox system.
2. No provision to send bulk messages on WhatsApp
3. No WhatsApp Chatbot Integration available
4. Developer team required if you opt to integrate WhatsApp API with the existing system

Pricing

• Tyntec offers 3 pricing plans (charged monthly): Starter plan costing $99, WhatsApp Growth Plan costing $199 and Enterprise Plan costing $349.
  
  
• In the Starter plan, you can send messages to up to 1000 active contacts. After reaching the 1000 contact threshold limit, you’ll be charged $0.11/ unique contact. Subsequently, the Growth plan allows you to send messages to 3500 unique contacts, $0.06 for further additional contacts & Enterprise Plan allows you to send messages to 6000 unique contacts, $0.036 for further unique contacts.
  
  
• There’s no setup fees & no limit to the number of messages you can send.
  
  
• This pricing excludes the WhatsApp Business API messaging fees for template & session messages.

If you have a team of dedicated developers who can integrate the WhatsApp API with your existing system, Tyntec is one of the best Interakt Alternatives.

(3) 360Dialog

360Dialog is our 3rd best alternative to Interakt. 

360Dialog is a verified WhatsApp Business Solutions Provider allowing businesses direct access to WhatsApp Business API. The most special thing about them is that the WhatsApp API updates arrive in the system as soon as they are launched by WhatsApp.

Let’s look at the major Pros and Cons of 360Dialog

Pros

• Rich Messaging enabled (audio, video, text, images, files etc)
• Green Tick Verification from WhatsApp
• Branded Stickers, Interactive Buttons, Quick Replies available to personalize user experience
• Integrate WhatsApp Chatbot easily
• Developer-friendly API
• Sandbox Testing available- Test WhatsApp Business API by sending messages to users on WhatsApp with 360Dialog’s Sandbox testing feature
• Highly Performant API-100% message delivery rate
• Integration with various CRMs available- Hubspot, Shopify & many more
• Competitive Pricing

Cons

• Analytics could be better
• Lacks real-time session & messaging reports
• Requires attention on part of your development team
• No option for 24x7 customer support. Additionally, standard support isn’t included in the basic Dev’s plan for 360Dialog WhatsApp Business API.
  

Pricing

• 360Dialog pricing is platform-based.
• There are 3 platform pricing plans available in 360Dialog: Dev’s Favourite Plan starting at $56, professional plan costing $114 & enterprise plan costing $232.
• There’s also a standard hosting fee, $23 for Dev’s Favourite Plan and $11.60 for Professional Plan.
• There are no charges for session messages. Template Messages cost the same as charged by WhatsApp.
  

(4) Zoko

The 4th Interakt alternative on our list is Zoko. Zoko is  bulk WhatsApp Marketing software out there, especially if you're an Ecommerce Business. What differentiates Zoko from the rest is its clean, easy-to-use UI that you can use for multiple purposes like WhatsApp Broadcast, WhatsApp automation, recovering Abandoned Carts & more.

Pros

1. Clean, well-organized User Interface
2. WhatsApp Broadcasting feature available
3. Useful Features for Ecommerce Businesses including Cart Recovery, COD Confirmation & collecting review
4. Mobile App available
5. Multiple Live Human Chat Support on one number

Cons

1. Pricing is too expensive in comparison with other WhatsApp Marketing Softwares providing the same features
2. Another major con is that you can't connect to WhatsApp Chatbot
3. Very limited integrations; only integrates with Shopify
4. No Free Trial is available
5. Their target market is the US, not India. Hence, they don't focus much on Indian users. 

Free Trial

Zoko doesn't offer a Free Trial

Pricing

Zoko's base plan starting at Rs 2650/ month is suitable for small teams while its Business plan costing Rs 15,845/ month is more suitable for large businesses. You also need to pay a separate charge of Rs 1.17/ conversation to Zoko as well as WhatsApp Conversation charges for UICs (User-initiated conversations) & BICs (Business initiated conversations)

(5) Wati

Wati is one of the best Interakt alternatives and is a product of the parent company Clare.ai. Wati is an official WhatsApp Business Solution Provider (BSP) enabling businesses to engage in real-time with clients through their WhatsApp tool.

Pros

• No-Code Chatbot builder is available. However, in the standard plan, you get a basic Keyword-based Chatbot builder that only performs basic tasks & doesn't understand human language.
• 5 Live Chat Agent support in Base Plan. 

Cons

• You need to pay $500 (Rs 35000) for a separate customer support agent.
• There are separate charges for Green Tick Verification (which other providers like AiSensy offer for Free)
• You can connect with Wati support only via email- customer support is extremely disappointing as reported by many Wati customers (who switched to AiSensy)
• No provision for Template Message Strategy or consultation.
• Chatbot integration is self-serve. 

Free Trial

Wati offers a 7-Day Free Trial which unlocks their sandbox-testing mode. You can test their platform & send WhatsApp Broadcast only to yourself. You can't send messages to your contacts. In comparison with other WhatsApp Marketing Softwares, Wati's Free Trial doesn't offer much value to the users.

Pricing

Wati offers 2 plans, charged monthly. Their standard plan costs Rs 2900/ month where you get a basic Chatbot builder along with all other features. Their professional plan costs Rs 5800/ month with the only upgrade being that you get an Advanced Chatbot builder. Wati also charges separately for BICs & UICs. 

(6) Delighchat

Delightchat is a great Interakt alternative providing end-to-end WhatsApp Marketing Solutions tailored specifically for Ecommerce Businesses. What makes the Delightful Software stand out is its shared team inbox, WhatsApp Broadcasting feature & Ecommerce Use Cases.

Pros

1. It's an Omnichannel Platform allowing you to manage WhatsApp, Instagram, Facebook, Email etc
2. WhatsApp Broadcasting Feature available
3. Mobile App Available
4. Easy ROI Tracking with analytics
5. Shopify Integration
6. All features same across all plans

Cons

1. WhatsApp Chatbot integration is not available
2. Very less integrations are available. No integration for WooCommerce, OpenCart etc.
3. Use Cases limited to Ecommerce Clients. 

Free Trial

Yes, 14-Days Free Trial is there where you can check out their features & connect your Shopify Ecommerce Store.

Pricing

DelightChat offers contact-based pricing with a base plan starting at Rs 2250 for 2500 contacts. Their growth plan costs Rs 19530 for 30000 unique contacts. You get limited support tickets with each plan exceeding which will require you to pay extra (charges vary depending on your plan).

(7) Gallabox

Gallabox is a WhatsApp bulk Software built using official WhatsApp Business APIs. What sets it apart from other players is its no-code Chatbot builder which you can set up in minutes to automate customer queries & sales. It's a robust Interakt alternative to handle your business' WhatsApp Marketing. 

Pros

1. Easy to set up No-code Chatbot Builder
2. WhatsApp Broadcasting available
3. Shared team inbox is brilliant and allows for easy collaboration
4. Ecommerce integrations available with platforms like WooCommerce, Shopify

Cons

1. Analytics could be better
2. In the base plan, you only get Email support with a 24-hour SLA (service level agreement). Even in higher plans, you might have to wait 24 hours before receiving a response. 

Free Trial

Yes, a 14-Day Free Trial is available.

Pricing

Gallabox's growth plan costs Rs 2000/ month for 5 agents while its pro plan costs Rs 6500/ month with 10 agent access & is suitable for mid-large sized businesses. For each extra agent, you need to pay a separate charge of Rs 1500/ month.

Q. Which is the best Interakt Alternative?

Q. What are official WhatsApp partners?

Q. How to wisely choose a WhatsApp Partner for WhatsApp Business API?

Q. How much time does it take to get WhatsApp Business API from a WhatsApp Partner?

Verdict

There, you have it!

Above were the 7 best Interakt Alternatives that we think you can choose as your WhatsApp Business API provider. However, be sure to research in detail about each platform before contacting sales.

It'll help you make an unbiased decision in choosing the best WhatsApp Business API provider for your business!

The final decision ultimately boils down on you! Choose wisely to avoid the hassle of switching from one WhatsApp Business API provider to another.

We hope this blog helped you out with the information that you were looking for! If it did, make sure to share a word about it with others.