How to create Free WhatsApp Chatbot No-code: Complete Guide

published on 13 April 2022

Are you tired of answering the same customer questions day in and day out? Want to add a little AI to your life? Well, have no fear because WhatsApp Chatbot automation is here!

Say goodbye to monotonous customer service and hello to a human-like experience that runs 24/7. Not only will it save you time, but it'll also save you from pulling out your hair.

Did you know?  WhatsApp Chatbots are smart enough to accurately answer 80% of the standard questions.  

WhatsApp Chatbot Statistics
WhatsApp Chatbot Statistics

So, what exactly is a WhatsApp Chatbot? And how can you make one for free? We'll walk you through all the steps, including integrating it with AiSensy, so you can sit back, relax, and let your bot do the talking. Let's dive in!

Before we proceed, here are a few resources you should give a read:

Read: What is WhatsApp Business API - A Complete Guide

Read: Dialogflow Chatbot Tutorial

At a Glance

What is a WhatsApp Chatbot?

Say hello to the ultimate multitasker: the WhatsApp Chatbot! So, what exactly is a WhatsApp Chatbot? 

A WhatsApp Chatbot functions on WhatsApp & can deliver a human-like customer experience by answering common customer queries, Completing sales, nurturing & Collecting User Attributes

Fun Fact - WhatsApp Chatbot won't ask for a raise or a day off, making it the best employee ever. 😂.

Here are just a few things a WhatsApp Chatbot can do:

  1. Solve common customer queries 24x7x365 - It understands human language and can respond like a human agent. Plus, it won't get tired of answering the same question over and over again.
  2. Automate sales by showing personalized recommendations to users - Say goodbye to boring product descriptions and hello to an interactive shopping experience!
  3. Nurture leads - A WhatsApp Chatbot can nurture leads by collecting important user information such as email, address, gender, country, and many more attributes. It's like having your very own personal assistant that can handle all your data collection needs.

Below is an example of WhatsApp Chatbot in action:

A WhatsApp Chatbot resolving customer query
A WhatsApp Chatbot resolving customer query

In the above image, you can see how WhatsApp Chatbot works to automate the sales process, making the journey equally comfortable for the user.

How to get WhatsApp Chatbot for your Business?

The only way you can get WhatsApp Chatbot for your Business is via WhatsApp Business API.

But, what exactly is WhatsApp Business API?

Well,  WhatsApp Business API is a medium launched by Facebook in 2018 allowing businesses to Broadcast & receive Unlimited messages to a Global audience & drive better customer experiences on WhatsApp.

We've already covered everything about WhatsApp Business API in this below guide. 

Read: What is WhatsApp Business API : The Complete Guide

To get WhatsApp Business API, you'd need help from a WhatsApp partner like AiSensy

You can get approved for WhatsApp Business API in 10 minutes. All you need is a Business Website & a fresh phone number not active on any WhatsApp App. Once you're live for WhatsApp, you can create a WhatsApp Chatbot with AiSensy's Chatbot Flow Builder & do much more with the AiSensy platform. 

Signup to AiSensy to get started with your 14-Day Free trial now!    

How to get WhatsApp Chatbot for your Business?

As promised in the title, here's exactly how you can create a WhatsApp Chatbot code-free. 

Creating a WhatsApp Chatbot is extremely easy with AiSensy's Chatbot Flow Builder. You can easily create a Drag and Drop Chatbot using AiSensy's Flow Builder.

Let's show you an example of a WhatsApp Chatbot created for an e-commerce company. 

1. Unlock Flow Builder

The very first step you need to do is Unlock the Flow Builder. Flow Builder is an Add-on feature you must purchase to unlock or claim your 14-day free trial (for existing and new users). 

Unlock the Flow Builder by logging in to AiSensy or sign up for a 14-day FREE Trial

Unlock Flow builder to create WhatsApp Chatbot
Unlock Flow builder to create WhatsApp Chatbot

2. Create a New Flow

Now, go to Flow Builder and click Create Flow to create the flow for your WhatsApp Catalogue.


3. Add Keywords that will trigger the Catalogue

Clicking the button will open the Flow Builder. Here, you can build the complete flow for your WhatsApp Catalogue.

To start creating your flow, you first need to add Keywords to the "Flow start" element that will trigger the Catalogue flow.

Enter common keywords like Shop, products, and e-commerce depending on what your users enter most to ensure the catalogue gets triggered.

In the below image, we've added multiple keywords that will trigger the chatbot like 'hi', 'Hello' etc.


4. Choose an element from the Content Block

Next, drag & drop another element from the Content block or simply stretch a thread from the "Flow Start" element and choose another element.

Since we need to provide multiple options to the user, we've chosen the "List" element.


5. Enter body text and relevant buttons

Create your Chatbot flow by adding relevant body text & buttons, which will lead the user closer to the end goal like purchasing a product in case of an e-commerce business or booking a product demo for a Saas product. 


6. Use relevant elements & link them carefully

Building a Chatbot with AiSensy is as easy as it can get. All you need to be careful about is choosing the correct elements from the Content block and linking it to the right element using threads.

It's that simple!!


7. Your Chatbot is ready to go LIVE

In the below image, you can see that we have created a chatbot in which the end goal is to showcase the relevant products to the users and hot deals currently active.

You can see that we have different responses based on the user's reply. If they reply with 'View all products', they'll receive a Multi-product message with all your products, and if they respond with 'Hot deals', they'll receive a single-product message mentioning the hot deal.

You can make as many changes as you want in the Chatbot. After creating the Chatbot, press 'Save Changes' to save your progress.


8. Enable the Chatbot

Last, return to 'Flow Builder' and enable the Chatbot you've just created.


You just activated your first flow!


9. Test the Chatbot

This is how the chatbot will work whenever a user enters the keyword that triggers the Chatbot.

This is just an example. You can create a flow with 100s of elements in just one Chatbot.


To know more about setting up WhatsApp Chatbot with AiSensy Chatbot Flow Builder, check out this doc.

Besides this, you can also create a WhatsApp Chatbot via Google Dialogflow & integrate it with AiSensy. Check out how to create a Chatbot from Google Dialogflow and integrate it with AiSensy. 

Benefits of creating WhatsApp Chatbot with AiSensy Flow Builder

But, there's more to AiSensy than just creating a WhatsApp Chatbot. You can use AiSensy to drive as high as 150x ROI for your business with these awesome features:

  • Send WhatsApp Broadcasts to Unlimited users in one go
  • Automate payments, abandoned carts, order confirmation & delivery notifications via WhatsApp Automation
  • Create & send WhatsApp Catalogues to drive 10x sales right on WhatsApp
  • Retarget hot leads with Smart segregation filters.
  • Create, run & drive analytics for Click-to-WhatsApp Ads
  • Multi-human live chat support
  • Send Razorpay payment links on WhatsApp to receive 3x faster payments (AiSensy exclusive). 

Use Case Scenarios of WhatsApp Chatbot

1. Qualify Leads by automatically collecting User attributes

A WhatsApp Chatbot will automate the Lead qualification process & nurture leads by collecting important user attributes like their email address, their preferences, age, gender etc. 

In AiSensy, the User Attributes get updated in the User profile automatically as the Chatbot collects these attributes from the user. E.g. User's enquiry name, Industry

Attribute collection AiSensy-b4o7b

2. 24*7 Automated Customer Support

A WhatsApp Chatbot talks just like a human agent & can answer 80% of customer queries quickly. By integrating WhatsApp Chatbot for your Business, you can automate common customer queries, saving your agent's valuable time.

3. Automate Sales

WhatsApp chatbot is a well-trained salesman that works 24*7*365. WhatsApp chatbot helps the users in product discovery, recommendations and checkouts too.

Users can ask for the details of your products and services and once the WhatsApp Chatbot answers their questions, they can easily proceed to buy them via a link to your web page.

4. Automate FAQs

Customers have tons of common questions they'd like to have an answer to before purchasing your product/ service. 

Using AiSensy's Flow Builder, you can create in-depth FAQ Chatbot flows that answer all common queries about your brand, products & services.

Check out: AiSensy's Chatbot Template Library

Read: 7 WhatsApp Chatbot Use Cases

5. Automate Feedback

Image above: WhatsApp Chatbot automating offer after user provides feedback
Image above: WhatsApp Chatbot automating offer after user provides feedback

Feedback is detrimental to upgrading the level of your products & services.

To ensure customers provide feedback : automate a feedback message 6-7 days after the product gets delivered.

You can automate a WhatsApp message with Quick reply buttons via WhatsApp API Campaigns.

Once the user provides feedback, have your WhatsApp Chatbot send enticing offers to get the user to convert again.

You can provide a 10% discount or some other benefit to entice the user to purchase again.

Check out some more WhatsApp Bot Use Cases.

Check out: AiSensy's Chatbot Template Library

Read: 7 WhatsApp Chatbot Use Cases

WhatsApp Chatbot FAQs

A WhatsApp Chatbot functions on WhatsApp & can deliver a human-like customer experience by performing tasks like answering common customer queries, Completing sales, nurturing & Collecting User Attributes.

Yes, you can create a smart WhatsApp Chatbot free of cost with Google Dialogflow & integrate it with a WhatsApp API-based platform like AiSensy to get started. Or you can use AiSensy's Drag & Drop Chatbot Flow Builder to create simple no-code chatbots in just 10 minutes

A WhatsApp Chatbot works just like an actual human agent by instantly responding to customer queries. Whenever a user messages you on WhatsApp, the Chatbot instantly responds. If the user still wants to talk to a customer support agent, the Chatbot transfers the query to a Live chat agent.

You can create a smart WhatsApp Chatbot for free easily with Google Dialogflow & further integrate it with AiSensy. Also, you can create Chatbot easily with AiSensy's Drag & Drop Chatbot flow builder.

Before you Leave

Here's a summary of everything you read in this blog:

  • A WhatsApp Chatbot is a smart chatbot that functions just like a human agent, answering common customer queries & handle sales without human intervention. 

  • You can create a WhatsApp Chatbot using AiSensy's Chatbot Flow Builder by simple drag & drop function. 

  • You can use the Chatbot for various Use Cases including Lead Qualification, automating customer queries & sales, sharing product details, course details, after-sales support & much more. 

  • With WhatsApp Chatbot, you can achieve your automation goals as well as drive 3x more sales by Broadcasting messages to unlimited users, providing live chat on multiple devices & enable WhatsApp automation with integrations.

That's everything you need to know about a WhatsApp Chatbot. We hope this article answers your queries.

Businesses aiming to provide robust customer support & enable high-converting campaigns can use AiSensy to drive 25-60% revenue with WhatsApp.


Checkout Useful Resources

Top 12 WhatsApp Business API Use Cases

WhatsApp Business API Complete Guide

14 WhatsApp Business Stats that will blow your mind

WhatsApp Business App Vs WhatsApp Business API

How to send Bulk WhatsApp Broadcast without getting blocked

Read more

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