How to delete Contacts in AiSensy?

Check out how you can delete Contacts easily in AiSensy App.

Want to know how to delete contacts in AiSensy App? 

Currently, you can't permanently delete contacts in AiSensy App. 

But, we have a better alternative using which you won't need to delete your contacts. 

You can:

  • Reimport contacts (contacts will update automatically & no duplicate contacts will form)
  • Opt-out uninterested users (these users won't receive your Broadcasts)

Note: In case you wish to delete contacts who are not on WhatsApp, then you don't need to do the extra work. WhatsApp doesn't charge for Conversations 

Method 1 - Reimport Contacts

If you imported contacts with the wrong details, you can reimport these contacts with the correct information & the details will update automatically on AiSensy Dashboard. 

Rest assured! The contacts won't duplicate.

The earlier entered information will disappear & get updated with the latest one keeping your contacts section clean & ready to Broadcast. 

Check out - How to import contacts in AiSensy

Method 2 - Opt-out users/ Assign an Opt-out Tag

If you have uninterested contacts who don't want to receive WhatsApp updates, you can opt them out of future updates directly from their Chat profiles. 

When you opt-out contacts in AiSensy, they'll automatically be opted out of future communications.

Here's how to do it:

  • 1

    Opt-out users

    Opt-out those users whom you don't wish to send WhatsApp Updates. 

    Once you've opted out a user, they won't show while sending a WhatsApp Broadcast.  

    Opt-out users
  • 2

    Enable Broadcasting for Opted-in Users

    To ensure that opted-out users don't receive your WhatsApp Broadcasts, do this - While filtering the contacts, make sure you've enabled Broadcasting only for Opted-in contacts as shown in the image. 

    Continue with Facebook

Method 3 - Assign an Opt-out tag

  • 1

    Assign Opt-out tag

    You can create a custom tag to remove uninterested users from your Broadcast list. 

    So, let's say you create a tag dnd.

    Now, assign this tag to people whom you wish to not send Broadcast on WhatsApp. 

    Now, while sending the Broadcast, just select this filter under attributes:

    Under attributes, choose TagsπŸ‘‰not hasπŸ‘‰dnd when you send a Broadcast. This will automatically filter out the users who have the tag dnd. 

    User opted out (1) (1)
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