How to use WhatsApp Business Account on multiple devices: A detailed guide (May 2022)

updated on 18 June 2022

Are you finding it difficult to answer every customer query on WhatsApp using just one or two devices? Do you want to run WhatsApp Business on Multiple devices? You're at the Right Place!

As per a survey, 46% of customers expect a reply within the first hour!

And answering every query with the same attention span isn’t possible for one person.

While WhatsApp Business App is a great place to market your business, it comes with a restriction.

You cannot use WhatsApp Business on multiple phones.

Or can you?

Stay with us and by the end of this blog, you’ll have learnt:

1. Can WhatsApp Business be used on Multiple Devices?

2. How to use WhatsApp Business on multiple devices (with Business App)?

3. How to use WhatsApp Business on multiple devices? (with Business API)?

4. How to answer customer queries via AiSensy?

5. How to automate queries via WhatsApp Chatbot?

So, let’s get started!


Can WhatsApp Business be used on Multiple devices?

Yes, the WhatsApp Business App allows you to create a free business account, earlier accessible only through one smartphone and one PC.

However, after the recent Update (in 2022) to WhatsApp Business App, you can link WhatsApp Business on up to 5 devices.

You can use WhatsApp Business App on 1 Mobile Device + 4 Additional Devices (PC/ mobile/ tablet).

What you might not know is that there's another way to enable WhatsApp Business Login on multiple devices: The WhatsApp Business API. We've already created a complete guide on the WhatsApp Business API, so here's a short introduction if you're new to it!

WhatsApp Business API, launched back in 2018 by WhatsApp, is suitable for medium to large enterprises.

With WhatsApp Business API, you don’t need to worry about the 256 contact WhatsApp broadcast limit.

With WhatsApp Business API, you can:

But, WhatsApp doesn't provide an interface for the Whatsapp Business API. To use it, you'd need a WhatsApp Business API based suite like AiSensy. With AiSensy, you can:

  1. Send WhatsApp Broadcast to up to 1,00,000 unique users
  2. Add WhatsApp Chatbot for 24x7 customer support
  3. Automate notifications for order, delivery, payment & more through integrations.
  4. Multiple live human chat support on unlimited devices.

Want to use WhatsApp Business API for your business? Signup to AiSensy & get started with WhatsApp Business API for FREE.

Here's how the WhatsApp Business app differs from WhatsApp Business API based platform AiSensy.

WhatsApp Business App Vs WhatsApp Business API
WhatsApp Business App Vs WhatsApp Business API

How to use WhatsApp Business on multiple devices (for small businesses)?

The Business application fits the needs of individuals and small businesses with comparatively lower volumes of messages. It's a free-to-use application for anyone and everyone who wishes to take their business online through WhatsApp.

With WhatsApp Business App, you get to share:

1. WhatsApp broadcast to up to 256 people,
2. Upload images of your products and services and,
3. Have 1:1 conversations with your customers.

WhatsApp Business App can be used on 1 Mobile + 4 Additional devices (PC support only).  You can use WhatsApp Business on 5 different devices including:

1. PC

2. Smartphone/ Tablets

WhatsApp Business on Multiple PCs

Follow these steps to use WhatsApp Business on multiple PC or laptop:

1. On your PC or MacBook, open the webpage: web.whatsapp.com

2. Pick your phone and click the three white dots. Click on WhatsApp Web.

3. Choose 'Link a device' and scan the QR code on your PC screen to connect your WhatsApp Business account.

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With the same account, your agents can now enable WhatsApp Multiple logins on 4 PCs.

Run WhatsApp Business on Two Phones

You can access WhatsApp Business on multiple phones easily.

Just follow these steps:

1. First, download WhatsApp Business App on your mobile device if not already!

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2. Open any browser on your mobile phone and access the webpage: ‘web.whatsapp.com

3. Under browser settings, click the ‘Desktop site mode’ option to view it in desktop mode.

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3. Verify the QR code and operate the Business App on two mobiles.

Magic Done! With WhatsApp multiple logins on 2 phones, your agents can use the same WhatsApp Business Account on 2 mobile devices & 3 PCs.

The only down-point of this technique is that you’d need to constantly zoom in and out on your mobile screen to view chats.

That’s how you run WhatsApp Business on multiple devices with WhatsApp Business App.

But, there are several limitations to using the WhatsApp Business App, especially for mid-large sized businesses.

Limitations of WhatsApp Business App

There are multiple downsides of using the WhatsApp Business App for communication with users like:

1. WhatsApp Broadcast Limit of 256 users.

2. No option to track  analytics

3. Can't track agent's performance.

4. Can't integrate WhatsApp Chatbot to automate customer support

To counter these limitations, you can use WhatsApp Business API for multiple users.


How to use WhatsApp Business API on multiple devices with AiSensy?(For Medium & Large Enterprises)?

WhatsApp Business API allows enterprise-level businesses to manage customer support and boost conversions & business growth on WhatsApp.
With the Business API, businesses can:

1. Send WhatsApp Broadcast to up to 1,00,000 users

2. Provide live chat support to users in a 24-hour window.

3. Use WhatsApp Business for multiple users (unlimited device access).

WhatsApp Business API fits the needs of startups & medium-large businesses, with huge volumes of incoming messages on a daily basis.

Get started with Free WhatsApp Business API.

Once you connect to a WhatsApp Inbox system like AiSensy, you can use WhatsApp Business for multiple users by adding team members & assigning them roles.

Here’s how to add & assign roles to multiple users:

(1)  Sign up with AiSensy & create a FREE Demo account (active for 14 Days). Generally, it takes 10 minutes to 6 hours to get your WhatsApp Business API account approved.

(2) Once the setup's in place and you've got the nod from WhatsApp, go to settings & add users in the AiSensy App.

Untitled_design_11_-opryg

(3) Add users & assign them suitable roles -  There are three types of roles (as visible in the above image): owners having full control, managers with control of everything except a few critical functions and agents with access to answering messages. Know more about adding agents in AiSensy App.

(4) Once you assign roles, your support team of agents & managers will be able to reply to customer queries from different devices with just one number. Agents & Managers have separate Login IDs using which they can Log In to AiSensy using multiple devices at the same time (mobile/ pc/ tablet).


How to manage Multiple User Queries via AiSensy App?

Now that you've your agents set,  let's discuss how your agents will be able to respond to user queries via WhatsApp. The AiSensy App organizes all chats efficiently into 3 different Chat columns: Requesting, Active & Intervened Chats.

Active Chats- When a user messages you on WhatsApp, the chat automatically adds to Active Chat that is handled by the WhatsApp Chatbot in AiSensy App. The chats here don’t require any human agent intervention.

Consider you have an incoming active chat handled by Chatbot. Here's how it'll appear:

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As you can see, a user sent a message & immediately the chatbot replies with an automated message. But, what if the user doesn't find the answer to their query via Chatbot Intervention? They can request Human Intervention which is our next chat.

Requesting Chats- Whenever there is a query that the chatbot isn’t able to solve or if the user wants to speak to a human agent, the chat goes from Active Chat to Requesting Chats.

All the chats in this section basically mean they are waiting and need human agent intervention to get solved. Also, all these requesting chats appear on the top bar as well so that it is instantaneously seen by the agents.

Untitled design(19)-pgq31

Now, this is where intervention is required on your agent's part. Coming to the next chat- Intervened Chats.


Intervened Chats- Once the Requesting Chats are intervened, they go from Requesting Column to Intervened Column.

Now, the Agents can reply to the user’s query and once they solve the user's query, they just need to click on the ‘Resolve’ button on the top to transfer the chat again to the chatbot. This brings the chat back in the Active column. Similar to Requesting Chats, Intervened Chats also stays in the top bar as well.

Untitled design(20)-523ci

When an agent clicks on 'Intervene Chat', it activates the Live Chat Textbox using which they can have a 1:1 conversation with the user. They can send any message to the user including images, text, videos, files etc to answer the user's query.

That's how you use WhatsApp Business for multiple users with AiSensy.

But, customer support can be overwhelming, especially on a platform such as WhatsApp. Since customers can contact you at any time of the day, your agents must be prepared 24x7 to tackle their queries. Right?

You don’t exactly need to do that! That’s where WhatsApp Chatbot comes in.a


How to Automate queries with smart WhatsApp Chatbot

It is impossible to have live 24x7 human-agent support to customers having repetitive queries. That’s why you have the option of automating certain repetitive queries by placing a WhatsApp Chatbot within the system.

Queries like product details, price, features and more can be fed into the system and answered intelligently by the WhatsApp Chatbot to customers.

AiSensy allows you to integrate a WhatsApp Chatbot in a single click through which you can send images, docs, videos and more in a smart automated manner to drive sales & support. 

Here's what you can achieve with Google Dialogflow Chatbot supported in AiSensy Platform:

  • Provide 24x7x365 Customer Support
  • Automate answers to generalized queries with 1-9 FAQ Bot
  • Automate product details, course details, event details, collect feedback from users & generate leads.
  • Collects important user attributes necessary to understand user intent.

Signup on AiSensy now to automate customer queries & free up your agent's time for more important activities.

Below is an example of how WhatsApp Chatbot acts whenever a user sends you a message on your WhatsApp Business API number. 

Untitled design(21)-onbso

As you can see, when the user sent a 'Hey' message, the Chatbot automatically replies with an automated message fed into their system.

Conclusion

That covers just about everything you need to know to use WhatsApp for multiple users.

By using these tips, you can use WhatsApp on multiple devices or use WhatsApp Business API with AiSensy's WhatsApp Marketing platform.

The better the consumer experience, the better will be your sales & brand identity. With AiSensy, you can boost your ROI up to 10x. Don't believe us? View these case studies and see how our clients boosted their sales by more than 10x.

In this blog you learnt:

  • Different ways to use WhatsApp for multiple users.
  • How to manage multiple users through WhatsApp Business and WhatsApp Business API.
  • Strategies to manage multiple users with WhatsApp Chatbot
  • Lastly, you learnt about Ai Sensy platform’s capability of WhatsApp for multiple users

We hope this blog covered all your queries. If it did, make sure to share it with others who’ll benefit from this blog.

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