WhatsApp Message Not Delivered? 5 Common Reasons & Fixes

If you're seeing the “WhatsApp message not delivered” single tick, delayed messages, or failed WhatsApp broadcasts, you’re not alone.

Whether you're using WhatsApp Business or the WhatsApp API, delivery failures can hurt conversions and customer experience.

In this guide, we break down the 5 most common reasons why WhatsApp messages fail to deliver and how to fix them quickly, especially when using WhatsApp API platforms like AiSensy.

Reason #1: The Phone Number Is Wrong, Inactive or Not on WhatsApp

This is by far one of the most common technical reasons for “WhatsApp message not delivered,” especially in bulk campaigns.

Typical symptoms:

• One grey tick permanently
• “Undelivered” status in your campaign analytics
• Error code in your Business API logs indicating “unregistered user” or “invalid number”

Why this happens:

• The customer entered a wrong digit during sign‑up
• The user has changed their number
• You imported an old database where some numbers are no longer on WhatsApp
• You’re trying to message landline numbers or VoIP lines that don’t support WhatsApp

How to fix it:

For individual users:

• Double‑check the number (country code + number) in your contact list
• Ask the person via another channel (email/SMS/call) to confirm their WhatsApp number

For businesses:

• Use validated opt‑in forms: Collect WhatsApp numbers via forms that require OTP verification or double confirmation.
• Regularly clean your contact list: Remove numbers that consistently show as “invalid” or “unregistered” in your delivery reports.
• Sync and verify via CRM: Integrate your CRM or website forms with your WhatsApp Business API provider so only valid numbers are added.

Reason #2: The User Has Blocked You or Never Opted In

If a user blocks your number or never explicit WhatsApp opt-in, your messages often won’t be delivered or will quickly start failing as your quality rating drops.

Typical symptoms:

• Messages to some users never go beyond one grey tick
• Campaigns show lower delivery rates specifically for certain segments
• In the Business API, WhatsApp may reduce your messaging limits or quality score

Why this happens:

• You messaged users on WhatsApp without explicit opt‑in
• You send too many promotional messages too frequently
• Your content looks like spam: overly salesy, irrelevant, or click‑bait
• The user simply doesn’t recognize your brand

How to fix it

For individual users:

• Respect if someone doesn’t want to chat. If you suspect a block, try another channel once (email/SMS), but don’t spam.

For businesses:

• Always collect explicit WhatsApp opt‑in (read: How to obtain Opt-in from users)
• Set clear expectations: Tell users what they’ll receive (order updates, offers, support, etc.) and how often.
• Provide an easy opt‑out: Include a simple “Reply STOP to unsubscribe” style instruction in your flows.
• Send high‑value content: Transactional updates, helpful tips, and personalized offers perform much better than blind blasts.

Reason #3: You’re Using Unofficial WhatsApp Marketing Platforms

This is a huge reason for "WhatsApp Message not delivered" status and often the cause of phone number bans.

If you're using:

• Unofficial bulk WhatsApp senders
• Browser extensions that control multiple WhatsApp Web sessions
• Shared phones with multiple agents on the same WhatsApp Business app

…you’re at serious risk. WhatsApp actively detects and blocks such setups to protect users.

Typical symptoms:

• Random delivery failures or message delays
• Sessions logging out frequently
• Phone number gets temporarily or permanently banned
• Your WhatsApp campaigns are inconsistent and unreliable

Why this happens:

• These tools violate WhatsApp’s Terms of Service
• They often send messages too aggressively, triggering spam and quality checks
• They aren’t built on Meta’s official WhatsApp Business APIs, so they don’t get reliable delivery guarantees or proper support

How to fix it:

• Move to the official WhatsApp Business API through a verified provider, like AiSensy
• Re‑verify your business and phone number
• Follow WhatsApp’s opt‑in, template and quality guidelines

Reason #4: Your Message Template Violates WhatsApp Policies or Isn’t Approved

If you’re messaging users via the WhatsApp Business API, you must use pre‑approved templates for:

• Marketing & promotional campaigns
• Notifications outside the 24‑hour customer care window

If your template isn’t approved or violates WhatsApp’s Commerce & Business policies, messages may fail or your phone number may be restricted.

Read: WhatsApp Template Messages Guidelines

Typical symptoms:

• Certain campaign messages show “Failed” or “Undelivered” status
• The same template always has poor delivery, while others are fine
• You receive warnings in your Business API dashboard about template quality or policy

Why this happens:

• You’re using disallowed content (e.g., gambling, adult content, illegal products)
• The template feels spammy or misleading
• You changed the meaning of an approved template when sending (e.g., added overly promotional text)
• You are messaging users who didn’t opt in to that specific use case.

How to fix it:

• Use clear, non‑spammy language in templates
• Avoid policy‑sensitive categories unless you’re sure they’re allowed
• Get templates approved before large campaigns
• Monitor template quality ratings and replace poor‑performing ones

Example:

Good: “Hi {{name}}, your order {{order_id}} has been shipped. Track it here: {{tracking_link}}”
Risky: “Congrats! You’ve WON a surprise gift. Click now or miss out forever!!!”

Reason #5: Broadcast has Surpassed the WhatsApp Limit (WhatsApp API users)

WhatsApp enforces strict messaging limits to protect users from spam. When you exceed those limits, WhatsApp broadcast won’t deliver.

There are two broad kinds of limits that often cause failures in AiSensy:

a) Broadcast has exceeded its tier limits 

Example: You’re on WhatsApp Tier 2 (10,000 users per 24 hours), but you send a broadcast to 11,000 contacts. AiSensy will warn you that your “Audience size is exceeding the remaining quota, some messages may not be delivered.”

What happens:

• Messages beyond your remaining quota fail and show up under “Failed Messages” for that campaign.

How to fix it:

• Always check your remaining broadcast quota before sending large campaigns.
• Split big broadcasts across multiple days if needed.
• Or, upgrade your WhatsApp broadcasting tier so you can send to more users. You can explore AiSensy’s WhatsApp Business API plans and tier‑friendly pricing at: https://aisensy.com/pricing

b) Per-user marketing limits – “Unhealthy system activity”

Another common failure reason in the AiSensy dashboard is that messages to certain users are flagged as “unhealthy system activity.”

Why this happens:

• The users you’re trying to broadcast to haven’t replied to any of your recent messages.
• Or they generally don’t engage with messages from business accounts.

WhatsApp’s anti‑spam system limits how often new businesses can message users who don’t respond. If a user hasn’t interacted recently, new businesses often can’t reach them for 24–48 hours.

Read more: Meta's Frequency Capping for WhatsApp Marketing Messages

How to fix it:

• Wait 24–48 hours and try sending again.
• Focus broadcasts on users who have opted in clearly
• Focus broadcasts on users who have engaged in the past (opened, clicked, replied).
• Warm up cold users with high‑value, non‑spammy content instead of direct promotions.

If you want to manage all of this with clear delivery insights and smart segmentation, you can use AiSensy’s WhatsApp marketing platform built on the official API.

How AiSensy Helps You Fix and Prevent Delivery Issues

AiSensy is built on the official WhatsApp Business API and helps you keep delivery rates high:

• Official API reliability: No bans, no random failures—100% Meta-approved.
• Template monitoring: Alerts you about risky or low-quality templates.
• Quota protection: Warns you when broadcasts exceed your WhatsApp limits.
• Delivery analytics: Track delivered, opened, clicked, and failed messages with clarity.

If you’re facing “WhatsApp message not delivered” issues today (or just want to prevent them as you scale) AiSensy gives you the tools, analytics, and expert guidance to keep your delivery rate (and customer experience) consistently high. You can explore plans and features at: https://aisensy.com/pricing

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