Top 10 Ready-to-use WhatsApp Templates for Automation

published on 21 September 2022

WhatsApp automation is one of the most crucial use cases for Businesses which can be easily implemented using AiSensy.

With automated notifications on WhatsApp, you can automate notifications for multiple events like Order purchases, payment confirmations, shipping updates, appointment confirmations, abandoned cart reminders & more on WhatsApp.  

In this blog, we'll discuss 10 WhatsApp Template Messages you can simply copy-paste & automate to boost ROI & drive a delightful customer experience.

But first, here's a quick intro to what exactly are automated responses in WhatsApp. 

What are Automated Responses in WhatsApp?

Let's say a user purchases a product from your Ecommerce store. After purchasing, the user must be waiting for a confirmation from your store regarding the purchase.


So, at this point, you automate an order confirmation notification to confirm their purchase.

So, every time a user makes a purchase, an automated notification will be sent to them on WhatsApp. 

This is done by integrating your Ecommerce Store with AiSensy, a WhatsApp Business API-based Marketing platform.

We've created a complete guide on WhatsApp Automation which you can check out here๐Ÿ‘‡

Read: WhatsApp Automation: Complete Guide

Now, let's discuss 10 WhatsApp Automated Replies you can set up to boost customer satisfaction.

WhatsApp Template Messages to automate to users

1. Automated WhatsApp Notification for Welcome Message

Greet new users by automating a welcome notification on WhatsApp. Let them know that you're there to provide them with a warm welcome & the best customer experience. 

Also, provide them with an option to opt-out if they don't want to receive these notifications.

WhatsApp Template Messages for Welcoming New Users:

  • Dear [Name],

    Welcome to [Brand Name].

    We are excited to welcome you aboard.

    Feel free to ask any questions.

  • Dear [Name],Welcome to [Brand Name].๐Ÿ˜Š

    We will use this chat to send you updates, reminders and offers.

    To stop receiving messages from us, please reply with 'STOP'.

2. Automated WhatsApp Notification to Recover Abandoned Carts

Abandoned Cart Recovery is one of the most useful WhatsApp Automated Notifications.

50-70% of people add items to their cart but don't complete the purchase. You can re-win them by simply automating a WhatsApp Notification. Here's how the Abandoned Cart Reminder Notification works:

Abandoned Cart Recovery WhatsApp Template Messages
Abandoned Cart Recovery WhatsApp Template Messages

WhatsApp Template Messages for Abandoned Cart Recovery:

  • Hi [Name]!๐Ÿ‘‹
    The awesome products๐Ÿ˜ from (your brand name) are waiting to be yours!
    Get your products here๐Ÿ‘‡
    CTA- Buy Now - (Checkout Page URL)/{{2}}
  • Hey [Name]๐Ÿ‘‹
    We noticed you added some amazing items to your cart but were unable to complete the purchase.
    Hereโ€™s an exclusive code for [Discount] off ๐Ÿค‘
    Click the below button to complete your purchase๐Ÿ‘‡
    CTA- Buy now

CTA- Buy Now - (Checkout Page URL)/{{2}}

3. Automated WhatsApp Notification for Order Confirmation

This WhatsApp Notification is most useful for Ecommerce Businesses.

Whenever a user purchases a product from your Ecommerce Store, automate an Order Confirmation Notification to them on WhatsApp.

Order Confirmation WhatsApp Template Messages:

  • Woohoo๐ŸŽ‰๐ŸŽ‰๐Ÿคฉ
    Your order *[Order No.] of *[Product name]* for [Amount] has been confirmed & will reach you shortly ๐Ÿ›ณ
    Thanks for shopping with us! ๐Ÿ˜‡

  • Dear [Name]๐Ÿ‘‹
    Your order [Product name] from [Brand Name] is confirmed. ๐Ÿคฉ๐ŸŽ‰
    The estimated delivery date is [Date]
    Thank You for shopping with us๐Ÿ˜ƒ

4. Automated WhatsApp Notification for Shipping

93% of customers want to track the delivery status of their orders. Automate a WhatsApp notification to provide them updates on where is their purchased product & when will it reach their home.

WhatsApp Templates for tracking Shipping:

  • Hey [Name]! ๐Ÿ˜ƒ
    Your order of [Product name] for [Amount] is being processed for shipping ๐Ÿšข
    Track your order by clicking the below button๐Ÿ‘‡โ€
    Button - Track Order

  • Hey [Name]๐Ÿ™‹โ€โ™€๏ธ
    Your order is out for delivery ๐Ÿ“ฆ
    Be ready to collect it ๐ŸŽŠ
    Button - Track Order

5. Automated WhatsApp Notification to reduce RTO Losses

  Out of 70% COD orders, 40% return back to the warehouse (Return to Origin), doubling the shipping charges faced by businesses.

Many users choose COD as their mode of payment, but, refuse to accept the order at the time of payment. This leads to the return of the product back to the warehouse, leading to double shipping charges for business. This process is called Return to Origin (RTO).

RTO is a major evil for Ecommerce Businesses.

So, how do you reduce it?

By converting COD orders into prepaid orders, you can reduce up to 50% losses due to Return to Origin (RTO).

Sample WhatsApp Business Message Templates for reducing Return to Origin Losses:

  • [Name], your order for *[Product Name]* is confirmed. ๐ŸŽ‰๐Ÿคฉ

    Pay Now & Get Flat *[Discount]* off on your purchase. ๐Ÿค‘

    Click the below link & apply Coupon Code - *[Code]* ๐Ÿ‘‡

    Button- Pay Now

6. Automated WhatsApp Notification to take Order Feedback

Customer Feedback is important for you to know what upgrades & improvements can be made to your products & services.

Automate a Feedback Notification 5-10 days after purchase:

  • Hey [Name]
    How was the [Product Name]?๐Ÿค”
    Did you like it?๐Ÿคจโ”
    Interactive Actions- Quick Replies -

  • Hey [name]
    Thank you for shopping with us. ๐Ÿ›๏ธ
    Please fill up the below form to provide us your valuable feedback. ๐Ÿ“
    CTA - Fill up the form

7. Automated WhatsApp Notification for Refund

Set up a WhatsApp Automated Notification to inform users about the status of their refund.

  • Refund Processed: Refund of [Amount] for your [Product name] is successfully processed to [Card name] ending in [last 4 digits] and will be credited by [Date]
    Regards, (Your brand name)

8. Automated WhatsApp Notification for Payment Reminder

Remind users about pending payments on WhatsApp to boost 3x faster payments.

Payment Reminder WhatsApp Template Message:

  • Your payment is due for amount [Amount] with date [Date] and to make a payment please click the below button.
    CTA- Pay Now

Payment Confirmation WhatsApp Notification

Payments acknowledgements are an important part of most businesses because it helps customers know & feel safe about their money.

Setup this Payment Confirmation WhatsApp Template Message:

  • Hi, Dear [Name],
    Thanks for Choosing [Brand Name].
    Your Payment of [Paid amount] has been successfully submitted.
    Regards, [Brand Name].

9. Automated WhatsApp Notification for Appointment Reminder

Automate appointment Reminders to remind users in advance about their meetings. Here, you can provide them with an option to reschedule the meeting if they're busy or can't attend.

WhatsApp Template Message for Appointment Reminder:

  • Hello [client name],
    Weโ€™d like to remind you about your [service] appointment tomorrow at [time] with [name].
    Quick Replies- Iโ€™ll be there, Cancel, Reschedule
  • Hello [client name]!
    This is to remind you about your [service] tomorrow at [time] with [name]. If you cannot show up, we kindly ask you to call [phone number] to reschedule.

10. Automated WhatsApp Notification to reduce Application Dropoffs

Since applications for education courses/ loans are lengthy, many users might drop off in between. Get them back to fill out the form by sending a reminder on WhatsApp.

Here's how the Application dropoff notification loop works:

Application Dropoff Reminder WhatsApp Template Message
Application Dropoff Reminder WhatsApp Template Message

WhatsApp Template Messages for recovering Application Dropoffs:

  • Dear [Name],
    We saw that you started filling out application for [Insurance Type] Insurance on our website.
    You can easily complete your registration by clicking the button below!
    CTA - Complete Application

  • [Name], Thanks for choosing [Couse Name] as your course preference on our website. ๐Ÿ˜‡
    The last date to submit your application is [Date]. โฑ
    Donโ€™t miss out! Complete your application by clicking the link below or call us๐Ÿ“ž if you have any queries ๐Ÿ‘‡
    CTAs:Complete Application, Call Now

Key Points while drafting WhatsApp Template Messages

Each template message goes under the careful eye of WhatsApp to ensure that it fits the WhatsApp Message Template Guidelines.

Here are a few Key Points you need to remember:

  1. You can Use *Bold*, _Italics_, ~Strikethrough~ in the template text along with emojis to make it more effective.
  2. The formatting of the message should be correct otherwise WhatsApp rejects the message.
  3. Add Call to Action or Quick Reply Buttons in a message with a character limit of 20 characters. 
  4. Use emojis to personalize your messages. 

How to send WhatsApp template Messages?

You'd need the help of a WhatsApp Business Partner like AiSensy to send Template Messages on WhatsApp. 

AiSensy is a WhatsApp Business API-powered Marketing platform that allows you to easily create & send Broadcast messages to Unlimited Users. 

With AiSensy, you can easily create & Broadcast WhatsApp Template Messages to Unlimited users with a single click.

Also, you can:

  • Send promotional WhatsApp Template messages to increase sales
  • Send Transactional Notifications automatically without any worries with end-to-end encryption enabled. 
  • Answer customer queries with 1:1 Live Chat
  • Send Retargeting Campaigns on WhatsApp to a segregated audience

Get started with AiSensy for Free Now

Check out some useful resources

30+ WhatsApp Template Messages to drive 3x sales

WhatsApp Template Message Library

How to retarget customers on WhatsApp

14 WhatsApp promotional messages

WhatsApp Template message Library(100+ Read-to-use Templates)

Read more

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