Secret Hack to Use WhatsApp Business on Multiple Devices

Are you finding it difficult to answer every customer query on WhatsApp using just one or two devices? Do you want to run WhatsApp Business on multiple devices? You're at the right place!

46% of customers expect a reply within the first hour!

And, answering every query with the same attention span isn’t possible for one person.

In this comprehensive guide, we'll tell you how you can use WhatsApp Business on multiple devices using WhatsApp Business App & WhatsApp Business API.

At a Glance

1. Can WhatsApp Business be used on Multiple Devices?

2. How to use WhatsApp Business on multiple devices (with Business App)?

3. How to use WhatsApp Business on multiple devices? (with Business API)?

4. How to answer customer queries via AiSensy?

So, let’s get started!

Can WhatsApp Business be used on Multiple devices?

Yes, there are 2 ways to use WhatsApp Business on multiple devices:

1. WhatsApp Business App

2. WhatsApp Business API

WhatsApp Business App

The WhatsApp Business App allows you to use WhatsApp Business for multiple users, earlier accessible only through one smartphone and one PC.

Fortunately, after the update in 2023, you can now link WhatsApp Business on up to 5 devices: 1 Mobile Device + 4 Additional Devices (PC/ mobile/ tablet).

This allows multiple people to view and reply to messages from the same WhatsApp Business account.

WhatsApp Business API

WhatsApp Business API, launched back in 2018 by WhatsApp, is suitable for medium to large enterprises.

With WhatsApp Business API, you don’t need to worry about the 256-contact WhatsApp broadcast limit. You can:

Send messages to up to Unlimited users every day (to opted-in users)
Provide Live Chat on Unlimited Devices (Mobile, Tablets, PCs)
Provide live customer support to users in a 24-hour chat window

Read: The Complete WhatsApp Business API Guide

Want to use WhatsApp Business API for your business?

Signup to AiSensy & get started with WhatsApp Business API for FREE.

Here's how the WhatsApp Business app differs from WhatsApp Business API-based platform AiSensy.

WhatsApp Business App Vs WhatsApp Business API

Let's check out how you can use WhatsApp Business for multiple users using both - WhatsApp Business App & the Business API.

How to use WhatsApp Business on multiple devices (using WhatsApp Business App)?

WhatsApp Business application fits the needs of individuals and small businesses with comparatively lower message volumes.

WhatsApp Business App can be used on 1 Mobile + 4 Additional devices (PC support only). You can use WhatsApp Business on 5 different devices including:

1. PC

2. Smartphone/ Tablets

Connecting WhatsApp Business on up to 5 devices is totally free and can be done by following the steps below:

WhatsApp Business on Multiple PCs

Screenshots of steps to connect WhatsApp on PC or laptop

Follow these steps to use WhatsApp Business on multiple PC or laptop:

1. On your PC or MacBook, open the webpage: web.whatsapp.com

2. Pick your phone and click the three-dot menu (Android) or settings icon (iPhone) and click on "Linked Devices".

3. Click on "Link a devices" and scan the QR code on your PC screen to connect your WhatsApp Business account.

With the same account, your agents can now enable WhatsApp Business login on 4 PCs.

Run WhatsApp Business on Two Phones

You can perform WhatsApp Business Login on multiple phones easily.

Just follow these steps:

1. First, download WhatsApp Business App on your mobile device if not already!

2. Open any browser on your mobile phone and access the webpage: ‘web.whatsapp.com’

3. Under browser settings, click the ‘Desktop site mode’ option to view it in desktop mode.

3. Verify the QR code and successfully login to WhatsApp Business App on two mobiles.

Magic Done! By logging in to WhatsApp Business on 2 phones, your agents can use the same WhatsApp Business Account on 2 mobile devices & 3 PCs.

Managing linked devices

Once you have linked devices, managing them becomes essential. You can view all connected devices by navigating to "Linked Devices" in the app settings. From here, you can unlink any device that is no longer in use. Regularly reviewing linked devices helps maintain security and ensures only authorised users have access.

But, there are several limitations to using the WhatsApp Business App, especially for mid-large-sized businesses.

Limitations of WhatsApp Business App

There are multiple downsides of using the WhatsApp Business App for communication with users like:

1. WhatsApp Broadcast Limit of 256 users.

2. No option to track analytics

3. Can't track agent's performance.

4. Can't integrate WhatsApp Chatbot to automate customer support

To counter these limitations, you can use WhatsApp Business API for multiple users.

How to use WhatsApp Business on multiple devices (with whatsApp Business API)?

WhatsApp Business API allows enterprise-level businesses to manage customer support, boost conversions & business growth on WhatsApp.
With the Business API, businesses can:

1. Send WhatsApp Broadcast to unlimited users (to opted-in users)

2. Deploy smart AI agents on WhatsApp to capture leads, recommend products, qualify prospects and complete tasks automatically.

3. Offer Live Chat support on unlimited devices (using same Phone Number), allowing multiple agents to respond simultaneously.

4. Manage conversations with a built-in WhatsApp CRM.

5. Assign chats to multiple agents, ensuring clear ownership, and smoother collaboration.

6. Run retargeting campaigns on WhatsApp to re-engage users and promote budget efficiency.

7. Track performance and conversions with real-time analytics.

WhatsApp Business API fits the needs of startups & medium-large businesses, with huge volumes of incoming messages on a daily basis.

Get started with Free WhatsApp Business API

Once you connect to a WhatsApp Inbox system like AiSensy, you can use WhatsApp Business for multiple users by adding team members & assigning them roles.

Here’s how to add & assign roles to multiple users:

(1) Sign up with AiSensy & create a FREE Demo account (active for 14 Days). Generally, it takes 10 minutes to 6 hours to get your WhatsApp Business API account approved.

(2) Add users - Once the setup's in place and you've got the nod from WhatsApp, go to settings & add users in the AiSensy App.

(3) Assign them suitable roles - Once you assign roles, your support team of agents & managers will be able to reply to customer queries from different devices with just one number.

Agents & Managers have separate Login IDs using which they can Log In to AiSensy using multiple devices at the same time (mobile/ pc/ tablet).

How to manage Multiple User Queries via AiSensy App?

Now that you've your agents set, let's discuss how your agents will be able to respond to user queries via WhatsApp.

The AiSensy App organizes all chats efficiently into 3 different Chat columns: Requesting, Active & Intervened Chats.

Active Chats- When a user messages you on WhatsApp, the chat automatically adds to Active Chat that is handled by the WhatsApp Chatbot in AiSensy App. The chats here don’t require any human agent intervention.

Consider you have an incoming active chat handled by Chatbot. Here's how it'll appear:

Requesting Chats- Whenever there is a query that the chatbot isn’t able to solve or if the user wants to speak to a human agent, the Chatbot goes from Active Chat to Requesting Chats.

All the chats in this section basically mean they are waiting and need human agent intervention to get solved. Also, all these requesting chats appear on the top bar as well so that it is instantaneously seen by the agents.

Now, this is where intervention is required on your agent's part. Coming to the next chat- Intervened Chats.

Intervened Chats- Once the Requesting Chats are intervened, they go from Requesting Column to Intervened Column.

Now, the Agents can reply to the user’s query and once they solve the user's query, they just need to click on the ‘Resolve’ button on the top to transfer the chat again to the chatbot. This brings the chat back in the Active column. Similar to Requesting Chats, Intervened Chats also stays in the top bar as well.

When an agent clicks on 'Intervene Chat', it activates the Live Chat Textbox using which they can have a 1:1 conversation with the user. They can send any message to the user including images, text, videos, files etc to answer the user's query.

That's how you use WhatsApp Business for multiple users with AiSensy.

FAQs

WhatsApp Business on Multiple Devices - FAQ | AiSensy

Yes, you can open WhatsApp Business on multiple devices. You can now use WhatsApp Business on a total of 5 devices - 1 Mobile + 4 PCs."

There are 2 ways to use WhatsApp Business on multiple devices - WhatsApp Business App - You can use WhatsApp Business on a total of 5 devices - 1 Mobile + 4 PCs. WhatsApp Business API - By using a WhatsApp API based platform like AiSensy, you can have unlimited Live chat agents answering customer queries on WhatsApp.

If you're an individual business with low message volume, then yes, the WhatsApp Business app is worth it! But, if you get hundreds of messages each day on WhatsApp & wish to send messages to thousands of users in one go, then maybe it's time to shift to a WhatsApp API-based platform like AiSensy.

While WhatsApp Business is tailored for small businesses & individual owners, WhatsApp API is built for medium to large businesses with large message volumes. But, if you want to: Use WhatsApp on multiple devices, Send WhatsApp broadcasts to over 1,00,000 users in one go, Automate WhatsApp Chatbot, and Send clickable buttons with messages, Then choose WhatsApp Business API.

Partially. With the WhatsApp Business App, your account is primarily tied to one main phone. In some cases, WhatsApp’s multi-device/companion mode may let you link an additional phone as a companion device (availability depends on your WhatsApp version/rollout), but you still can’t run the same number freely across many phones like a team inbox. If you need multiple team members to handle chats at the same time, the WhatsApp Business API (via a platform like AiSensy) is the scalable option, allowing multiple agents to reply to customers from a shared inbox.