Want to automate 80% of your common customer queries for your business? Want only qualified leads to reach your sales team? Or are you looking to free your customer support agents for more important work?
If your answer to any of the above questions is "YES" then all you need is a WhatsApp Chatbot!
A WhatsApp Chatbot that will work 24x7 answering common customer queries, freeing up your agent's time from such manual work.
And in this blog, we'll be telling you how you too can create a WhatsApp Chatbot in just 10 minutes.
Without any coding experience.
So, are you excited?
Let's get started!!
Before we proceed, here are a few resources you should give a read, especially if you are new to the term WhatsApp Business API:
Read: What is WhatsApp Business API - A Complete Guide
Read: Dialogflow Chatbot Tutorial
At a Glance
- What is the WhatsApp Chatbot
- How to Build a WhatsApp Chatbot with AiSensy in 10 Minutes
- How to create a WhatsApp Chatbot Code-free
- Advanced Use Cases of AiSensy Chatbot Flow Builder
- AI Tools to Supercharge WhatsApp Marketing
- WhatsApp Chatbot FAQs
What is a WhatsApp Chatbot?
A WhatsApp Chatbot is an automated assistant that interacts with users directly on WhatsApp—answering questions, recommending products, qualifying leads, and even processing transactions.
It mimics real conversations and helps businesses:
- Respond to customer inquiries 24/7
- Share personalized product or service information
- Automate sales and support interactions
- Collect valuable user data like preferences, location, and contact details
In short, it's your virtual assistant that keeps your business running 24x7, answering customer queries on the go, collecting useful information, qualifying users, and driving sales for your business.
Below is an example of WhatsApp Chatbot in action:
How to Build a WhatsApp Chatbot with AiSensy in 10 Minutes
As promised in the title, here's exactly how you can create a WhatsApp Chatbot code-free.
To build a WhatsApp chatbot code-free, you need to use a platform like AiSensy, a smart WhatsApp engagement platform that allows you to build a WhatsApp chatbot with simple drag-and-drop functions.
All you need to do is drag & drop elements into the chatbot builder and create your chatbot flow.
Let's give you a quick demo of how to build a WhatsApp chatbot in just 10 minutes with AiSensy.
1. Sign Up & Unlock Flow Builder
To get started, log into your AiSensy account and unlock the Flow Builder, which is available as a premium add-on.
💡 Good to know: New users can claim a 14-day free trial to explore the full capabilities of the Flow Builder.
Once activated, you'll have access to the drag-and-drop interface where all the chatbot magic happens.
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2. Create a New Chatbot Flow
Head over to the Flow Builder and click “Create Flow”. Give your flow a clear name based on its purpose—like “Lead Qualification Bot” or “Product Showcase Assistant.”
This is where you’ll structure how your chatbot interacts with users.
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3. Set Trigger Keywords 🔑
To make your chatbot respond automatically, define keywords that users are likely to send—such as:
- “Hi”
- “Shop”
- “Help”
- “Offers”
These keywords will trigger the chatbot flow and start the conversation. Add them to the “Flow Start” element in your builder.
4. Design the Chatbot with Drag-and-Drop Blocks
Building a WhatsApp Chatbot with AiSensy is as easy as it can get. Simply drag elements from the content block and connect them to define the flow.
It's that simple!!
You can use:
- ✅ Text replies
- 📋 Quick Replies
- 🖼 Images or videos
- 🛒 Single & Multi-product messages
- 📍 Ask Location
- 📊 Ask Questions and capture responses as user attributes
- 🔗 API Requests (for dynamic CRM integration)
Each user action can lead to a different response, allowing you to create personalized and highly interactive experiences.
🔍 Want more advanced logic? Use If/Else conditions, attribute validation, and even time-based responses to customize replies.
If you wish to know the in-depth use case of each content block, check out this help guide.
5. Your Chatbot is ready to go LIVE
Once you’ve completed your chatbot flow, review all connections and logic. Then click “Save Changes” to ensure your progress is stored.
To activate your chatbot:
- Return to the Flow Builder dashboard
- Toggle the switch to “Enable” the flow
That’s it—your WhatsApp chatbot is now LIVE and ready to engage users automatically!
7. Test the Chatbot
This is how the chatbot will work whenever a user enters the keyword that triggers the Chatbot.
This is just an example. You can create a flow with 100s of elements in just one Chatbot.
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⚡ NEW: Speed It Up with AI Chatbot Flow Generator
AiSensy now offers an AI Chatbot Flow Generator (Beta) to help you instantly generate entire chatbot flows using natural language prompts. Just describe your use case and let AI build the foundation for you—perfect for busy founders and marketing teams.
How to build a WhatsApp Chatbot for FREE (Google Dialogflow Chatbot)
Besides the drag-and-drop Chatbot flow builder, you can also create a WhatsApp Chatbot via Google Dialogflow & integrate it with AiSensy.
However, to build this Chatbot, you'll need to invest 3-4 hours to understand the Chatbot development process.
From this WhatsApp Chatbot masterclass.
Once you've watched the tutorial, check out how to create a Chatbot from Google Dialogflow and integrate it with AiSensy.
Advanced Use Cases of AiSensy Chatbot Flow Builder 🤖
With AiSensy's Chatbot Flow Builder, you can not only trigger Chatbots via keywords.
There are many use cases you can achieve using AiSensy's Chatbot Flow builder tool including:
1. Trigger Chatbots via Template Messages 💬
Yes, you can also trigger WhatsApp Chatbots through Quick-reply button based template messages. When the user clicks any of the Quick Reply buttons, the Chatbot is automatically triggered.
2. Integrate with Click-to-WhatsApp Ads 📣
Run and integrate Click-to-WhatsApp Ads directly with your chatbot. When a user taps the ad and sends a pre-filled message, the chatbot kicks in to qualify or convert.
3. Build a Complete WhatsApp Funnel 🔄
Your chatbot isn’t just a support tool—it’s the core of your WhatsApp funnel.
- 🎯 Attracts Leads via Click-to-WhatsApp Ads linked to chatbot flows.
- 🧠 Qualifies Prospects instantly using dynamic questions, attributes, and tags.
- 🔁 Retargets and Converts using WhatsApp Broadcasts and WhatsApp Drip Campaigns.
👉 Read How to Build a WhatsApp Lead Generation Funnel
4. Send Single & Multi-product Messages 🛒
Automatically showcase products by integrating your WhatsApp Catalogues. Send personalized single or multi-product messages based on user interest and actions.
5. Lead Qualification 🎯
Qualify users with zero human input. Capture:
- Name
- Preferences
- Age, Gender
All data is saved as attributes and tagged to the user profile in AiSensy.
6. Build Dynamic Chatbots with CRM Integration 🧩
Connect your chatbot to your CRM via webhooks. Push or pull data in real time to keep your marketing and sales data synced.
7. Fetch Attributes & Tags 🏷
Capture and categorize user responses by automatically applying attributes and tags to organize your leads.
8. Ask for Location & Address 📍
Use the "Ask Location" block to request delivery details or physical address and store them for CRM use.
9. Collect Payments Within WhatsApp 💳
Enable WhatsApp Payments inside chatbot flows. Once setup, your chatbot can guide users to complete secure purchases without leaving the app.
10. Automate FAQs❓
Create advanced FAQ flows to handle pre-sale questions, refund policies, shipping details, and more—24/7.
11. Automate Feedback Collection 📝
Send feedback requests 6–7 days after delivery using WhatsApp Campaigns + Chatbot Flow. Then send:
- 💸 Discount codes
- 🎁 Offers to boost repeat purchases
This keeps your feedback loop alive and your customers coming back.
AI Tools to Supercharge WhatsApp Marketing
Take your chatbot performance and campaign automation to the next level with AiSensy’s AI suite:
- 🎯 AI Ads Manager: Automatically optimize Click-to-WhatsApp ads for better lead quality.
- 🎨 AI Ad Creative Generator (Beta): Instantly create campaign creatives from simple prompts.
- 💬 AI WhatsApp Template Generator (Beta): Write Meta-approved message templates with AI.
- ⚙️ AI Chatbot Flow Generator (Staging): Let AI build your entire chatbot flow based on your goals.
👉 Read How to build an AI WhatsApp chatbot & automate everything
Unlock the Power of AiSensy’s Flow Builder
The Flow Builder is a premium add-on that lets you build advanced chatbot experiences for customer support, lead generation, sales, and more.
💡 Add-on Price: ₹1999/month
WhatsApp Chatbot FAQs
A WhatsApp Chatbot functions on WhatsApp & can deliver a human-like customer experience by performing tasks like answering common customer queries, Completing sales, nurturing & Collecting User Attributes.
Yes, you can create a smart WhatsApp Chatbot free of cost with Google Dialogflow & integrate it with a WhatsApp API-based platform like AiSensy to get started. Or you can unlock AiSensy's Drag & Drop Chatbot Flow Builder to create simple no-code chatbots for ₹1999/month
A WhatsApp Chatbot works just like an actual human agent by instantly responding to customer queries. Whenever a user messages you on WhatsApp, the Chatbot instantly responds. If the user still wants to talk to a customer support agent, the Chatbot transfers the query to a Live chat agent.
Not at all. AiSensy’s chatbot builder is completely no-code.
Yes! You can trigger chatbots directly from your ad campaigns.
Yes. With campaign click tracking and analytics, you can monitor performance in real time.
Before you Leave
Here's a summary of everything you read in this blog:
- A WhatsApp Chatbot is a smart chatbot that functions just like a human agent, answering common customer queries & handle sales without human intervention.
- You can create a WhatsApp Chatbot using AiSensy's Chatbot Flow Builder by simple drag & drop function.
- You can use the Chatbot for various Use Cases including Lead Qualification, automating customer queries & sales, sharing product details, course details, after-sales support & much more.
- With WhatsApp Chatbot, you can achieve your automation goals as well as drive 3x more sales by Broadcasting messages to unlimited users, providing live chat on multiple devices & enable WhatsApp automation with integrations.
That's everything you need to know about a WhatsApp Chatbot. We hope this article answers your queries.
Checkout Useful Resources
Top 12 WhatsApp Business API Use Cases
WhatsApp Business API Complete Guide
14 WhatsApp Business Stats that will blow your mind
