AiSensy Mobile App Guide: Everything You Need to Know

Too Long? Read This First ● AiSensy mobile app brings the full power of the AiSensy WhatsApp engagement platform to your phone - available on both Play Store (Android) and App Store (iOS). ● You can sign up, apply for the FREE WhatsApp Business API and go live in just 10 minutes, right from the app. ● Key features include WhatsApp Broadcasting, Multi-agent Live Chat, Click-to-WhatsApp Ads, Campaign Analytics and a free WhatsApp QR & Link generator. ● It's built on the official WhatsApp Business API - AiSensy is a Meta Business Partner, trusted by 2,10,000+ businesses across 68+ countries. ● The app is free to download, with a forever-free plan and paid plans starting at ₹1,500/month.

Have you ever missed a hot lead because you were away from your desk?

Or watched a customer query remain unanswered because your WhatsApp dashboard was only accessible on your office laptop?

For growing businesses, sales do not wait for business hours. Customers expect quick responses, and the business that replies first often has a better chance of closing the sale.

That is why AiSensy built its mobile app.

With the AiSensy mobile app, you can broadcast campaigns, reply to customers via live chat, run Click-to-WhatsApp Ads and track your performance, all from your phone, wherever you are. 

In this guide, you will learn how to:

• Download and sign up for the AiSensy app
• Activate your WhatsApp Business API in 10 minutes
• Explore the key features available on the app

Let’s get into the details.

Introducing the AiSensy Mobile App

The AiSensy mobile app is the mobile version of AiSensy's WhatsApp marketing and engagement platform, built on the official WhatsApp Business API.

In simple words, everything you love about the AiSensy web dashboard, now in your pocket.

AiSensy is an official Meta Business Partner and WhatsApp Business Solution Provider (BSP), which means the app is 100% official, secure and compliant with WhatsApp's policies.

No unofficial hacks, no risk of getting your number banned. Here is how to unban your banned WhatsApp number.

The app is available on:

• Google Play Store (Android)
• Apple App Store (iOS)

Whether you're a single person managing every chat yourself or a team of 20 agents handling thousands of conversations, the AiSensy app lets you run your entire WhatsApp engine on the go.

Top Features of the AiSensy Mobile App

Now for the exciting part - here's everything your business can do on the AiSensy mobile app.

1. WhatsApp Broadcasting - Send Bulk Campaigns from Your Phone

Launch WhatsApp broadcast campaigns to thousands of opted-in customers in a few taps.

• Pick an approved template message
• Select your audience (upload contacts or choose segmented tags)
• Hit send - and watch delivery, read and reply rates roll in, live

Perfect for flash sales, festive offers, new launches and event reminders - even when you're nowhere near your desk.

Here's what a high-converting broadcast sent from the app will look like:

Notice the formula? 

Personalised first name + clear offer + urgency + clickable buttons. 

That's how AiSensy users regularly hit 45-60% click-through rates on broadcasts - numbers email marketers can only dream of.

Learn More: WhatsApp Broadcasting: The Official Guide

2. Multi-Agent Live Chat - Reply to Customers Anywhere

The AiSensy app turns your phone into a shared team inbox for WhatsApp:

• Multiple agents, one WhatsApp number - your whole team can reply from their own devices
• Filter conversations by tags, campaigns and attributes to find the right chats instantly
• Assign chats to specific agents so no query slips through - the backbone of WhatsApp customer support
• Get real-time push notifications for every new message

Result?

Faster replies, happier customers and more closed deals.

3. Click-to-WhatsApp Ads - Create & Track Ads On the Go

This one's a superpower.

With the AiSensy app, you can create and run AI-powered Click-to-WhatsApp Ads on Facebook & Instagram - directly from your phone:

• Connect your Facebook Ad account
• Let AiSensy's AI Ads Manager create high-converting ad copies & creatives
• Drive ad clicks straight into WhatsApp conversations, where leads are 5X more likely to convert
• Track ad spends, leads and ROI in real time

Pro Tip* Connect your Facebook Ad account with AiSensy and get 500 FREE Ad Credits to launch your first campaign!

4. WhatsApp QR Code & Link Generator - Free Lead Capture

Generate your FREE WhatsApp QR code and wa.link from AiSensy and drive traffic from anywhere - your Instagram bio, packaging, storefront, visiting cards or website - straight into a WhatsApp conversation.

Every scan = a new lead with a saved contact. No forms, no friction.

Click on WhatsApp Link Generator and generate your own link.

5. Activate/Configure QR - Turn Walk-ins into WhatsApp Leads

Every day, customers walk into your store and walk out - with no way for you to reach them again.

This feature fixes that:

• Get the AiSensy Showroom Kit with a ready-to-display QR stand.
• Tap Add QR to activate and link it to your WhatsApp number.
• Every scan opens a WhatsApp chat and captures the customer’s name and number.
• Need more? Order extra QRs anytime through Buy QRs.

One scan = one saved lead you can broadcast to, retarget and convert - forever.

6. Template Message - Create Approved Templates in Seconds

Every WhatsApp campaign starts with an approved template - and now you can create them right from the app: 

• Generate templates instantly with AI-powered template message generator
• Or write your own - pick category, language & type, then hit Submit
• Explore ready-made templates for offers, festivals & abandoned carts
• Track status live - Draft, Pending or Approved

Read More: How to Create a WhatsApp Template Message 

No laptop needed.

Spot a campaign idea at 11 PM? Your template is submitted by 11:05.

7. Automation - Reply, Follow Up & Convert While You Sleep

Your leads message at midnight.

WhatsApp Automation makes sure they never wait till morning:

• You can build automations in a simple 3-step setup with '+ Create New Automation' option.
• Choose your trigger - a keyword a customer types or a QR scan.
• Add automated follow-ups so the leads who go quiet get responded.
• Switch automations Active/Inactive anytime and track every flow at a glance

Set it up once - and every enquiry gets an instant reply, a follow-up and a push towards purchase, 24×7.

8. Opt-in Management - Message Only the People Who Want to Hear from You

WhatsApp requires customer consent for marketing messages. AiSensy makes it easy to manage:

• Set keywords like Allow or Stop to add or remove customers automatically.
• Send automatic confirmation messages for every opt-in and opt-out.
• Turn marketing messages on or off for your entire project in one tap.
• Download opt-in and opt-out reports for any date range.

The result?

A clean, engaged audience, zero spam complaints - and a WhatsApp number that stays safe, compliant and ban-proof. 

9. Contact & Campaign Settings - Stay in Control of Costs & Privacy

Two simple settings help protect your business:

• Auto-Pause on Category Change: If Meta changes a template from Utility to Marketing, the campaign pauses automatically to prevent unexpected costs.
• Number Masking: Team members see only the last 4 digits of customer numbers, keeping your customer data secure.

Cost control on one toggle, data privacy on the other. Set them once and forget them.

10. User Attributes - Know Every Customer Beyond Their Name

A name and number is a contact. Attributes turn it into a customer profile:

• Create custom attributes like Order Number, Last Purchase, Customer Type, Brand or Plan Name - anything your business tracks
• Tap + Create Attribute to add a new one in seconds
• Toggle attributes active/inactive, edit or delete them anytime
• Use them to segment audiences and personalise campaigns - "Hi Riya, your Premium plan expires soon" beats "Hi customer" every time

The more you know about each contact, the sharper your targeting - and the higher your conversions.

11. Canned Messages - Answer FAQs in One Tap

Stop typing the same replies again and again:

• Create ready-to-send replies using + Create Canned Message.
• Add text or media with captions and preview before saving.
• Star your most-used replies to keep them at the top.
• Search and send the right reply instantly during a chat.

Your agents reply in seconds, your answers stay consistent, and no customer is left waiting.

Check out the Best 20 WhatsApp Greeting Message Examples

12. Tags - Organise Every Lead, Automatically

Keep every lead organised and ready for campaigns:

• Create tags like Hot Lead, Qualified, or Plan Purchased.
• Automatically tag leads based on their first message, ad, QR scan, or campaign.
• Track how leads move from enquiry to purchase.
• Search, edit, activate, or deactivate tags anytime.

Tagged audiences = laser-targeted broadcasts. Send your offer to "Hot Leads" only - not your entire contact list.

13. Campaign Analytics & Real-Time Insights

Make decisions backed by data, not guesswork.

The app gives you live analytics for:

• Delivered, read & replied rates for every broadcast
• Click-through rates on your buttons and links
• Agent performance - response times and chats resolved
• Ad performance - spends, leads generated and cost per lead

14. Push Notifications - Never Miss a Lead Again

Every new message, every new lead, every campaign update - delivered as an instant push notification on your phone.

Because on WhatsApp, the fastest responder wins.

What Can Businesses Do with the AiSensy App? (Use Cases)

How Businesses Can Use the AiSensy Mobile App

A customer may discover your business through a QR code, advertisement, campaign, website, social media page, or an offline visit.

Once they start a WhatsApp conversation, the AiSensy mobile app helps your business capture the lead, respond quickly, organise customer information, automate follow-ups, and move the conversation towards a purchase, directly from your phone.

1. QR Code Lead Capture: Turn Every Interaction into a WhatsApp Lead

Businesses can place an AiSensy QR code at stores, offices, events, reception desks, packaging, brochures, or other customer touchpoints.

When a customer scans it, a WhatsApp chat opens and their details are captured automatically.

This helps businesses:

• Capture walk-ins as WhatsApp leads.
• Avoid lengthy lead forms.
• Follow up after the customer leaves.
• Retarget leads through campaigns.

2. Automation: Respond and Follow Up Automatically

Businesses can create automations triggered by a QR scan or customer keyword.

The automation can welcome customers, share information, ask questions, and follow up automatically.

This helps businesses:

• Reply instantly to new enquiries.
• Share pricing, brochures, or catalogues.
• Follow up with inactive leads.
• Respond outside business hours.

3. Tags: Organise Leads by Their Journey Stage

Businesses can use tags such as New Lead, Interested, Qualified, Hot Lead, or Purchase Completed.

Tags can also be applied automatically based on the customer’s first message or source.

This helps businesses:

• Check each lead’s status quickly.
• Auto-tag customers by source.
• Find leads needing follow-up.
• Build targeted campaign audiences.

4. Canned Messages: Answer Common Questions Faster

Businesses often receive repeated questions about pricing, availability, delivery, appointments, payments, or services.

Teams can save these replies and send them instantly during a conversation.

This helps businesses:

• Reply in seconds.
• Keep responses consistent.
• Save frequently used answers.
• Reduce customer wait time.

5. WhatsApp Campaigns: Reach the Right Customers

Businesses can use tags and attributes to send targeted WhatsApp campaigns.

They can create separate campaigns for different customer groups instead of messaging everyone.

This helps businesses:

• Send offers to interested leads.
• Share launches and updates.
• Send reminders and follow-ups.
• Re-engage inactive customers.

With the right features working together, every new enquiry becomes easier to manage

AiSensy mobile app helps businesses stay connected with customers and keep things moving, wherever they are.

How to Download the AiSensy App on Android and iOS

The AiSensy mobile app is free to download and takes less than a minute to install.

• Android: Open the Google Play Store, search for AiSensy, and tap Install.
• iPhone: Open the App Store, search for AiSensy, and tap Get.

Already using AiSensy on the web?

Log in with the same credentials.

Your campaigns, contacts, and chats will automatically sync across mobile and desktop.

How to Sign Up on the AiSensy Mobile App (Step-by-Step)

New to AiSensy?

Creating your AiSensy account takes just a few taps.

Step 1 - Install the App & Create Your Free Account

Open the AiSensy app and tap Sign Up.

You can register instantly using your Google account or your email ID. No credit card required. Steps to Create a Free AiSensy Account

Step 2 - Enter Your Business Details

Fill in your basic business information - your business name, industry, website and the phone number you want to use for WhatsApp marketing.

Note: The number you register should NOT be active on the regular WhatsApp or WhatsApp Business App.

You can either use a fresh number or delete your existing WhatsApp account on that number first.

Step 3 - Explore Your Dashboard

Once you're in, you'll land on your AiSensy dashboard - your command centre for broadcasts, live chat, ads and analytics.

You can start exploring right away with AiSensy's forever-free plan, and upgrade whenever you're ready to scale.

Import & Sync Contacts in AiSensy Mobile App

Before sending a WhatsApp broadcast, you need to add contacts to your AiSensy account.  Here's how to send bulk WhatsApp messages safely.  

You can do this in two ways: import contacts through a CSV file or sync them directly from your phone.

Once the contacts are added, you can select them from the Contacts section and send a broadcast. 

Read in Detail - How to Import Contacts in AiSensy

Import Contacts Using a CSV File

Use this option when you want to upload a large contact list at once.

1. Open the AiSensy mobile app and go to Contacts.
2. Tap the three-dot menu in the top-right corner.
3. Select Import Contacts.
4. Upload your CSV file.
5. Tap Import.

Your contacts will be added to your AiSensy account.

Sync Contacts from Your Phone

Use this option to add contacts saved on your mobile device.

1. Open the Contacts section.
2. Tap the three-dot menu in the top-right corner.
3. Select Sync Contacts.
4. Enable the Sync Contacts toggle.
5. Tap Allow when AiSensy asks for permission to access your contacts.

Once permission is granted, your phone contacts will be synced with the AiSensy app.

How to Get Your WhatsApp Business API Live from the App

With AiSensy, you can apply for and activate the WhatsApp Business API directly from your phone in as little as 10 minutes. There is no API setup fees.

What You Need Before Applying (Prerequisites)

Keep these ready before you apply:

• A phone number not registered on regular WhatsApp/WhatsApp Business App
• A Facebook Business Manager (Meta Business Suite) account
• Your business details - legal name, website/social page, and address
• (Optional but recommended) Meta Business Verification documents - GST certificate, utility bill, or incorporation certificate

Everything You Need to Know about WhatsApp Business API

Applying for the FREE WhatsApp Business API in 10 Minutes

Follow the steps mentioned below to get WhatsApp Business API for free in just 10 minutes. 

Step 1: Create Your AiSensy Account

• Download the AiSensy app.
• Sign up and enter your business details.

Step 2: Apply for WhatsApp Business API

• Tap Apply for WhatsApp Business API on the dashboard.
• Continue through Meta’s signup window.

Step 3: Log in to Facebook

• Use the Facebook account connected to your Meta Business Manager.
• Allow the required permissions.

Step 4: Select Your Business Account

• Choose an existing Meta Business Account or create a new one.
• Create or select your WhatsApp Business Account.

Step 5: Add Business Details

• Enter your business name, display name, category and website.
• Tap Next.

Step 6: Verify Your Number

• Add your WhatsApp number.
• Verify it using the OTP received by SMS.

Step 7: Complete the Setup

• Tap Finish and return to the AiSensy app.
• Approval usually takes a few minutes.

Step 8: Start Using WhatsApp

• Send broadcasts.
• Set up automations.
• Reply through Live Chat.
• Run Click-to-WhatsApp Ads.

If you want to read this in detail then click on - How to Apply for WhatsApp Business API for Free

That's it - in most cases, your API access is approved within 10 minutes!

Connecting Your Number & Going Live

Once approved, your WhatsApp Business API number is live on AiSensy. You can now:

• Send your first broadcast campaign
• Set up automated replies and chatbots
• Start receiving customer messages in your team inbox

Start by messaging 2,000 users daily, with unlimited replies. This limit can scale to 100,000+ as your quality rating improves.

Getting the WhatsApp Blue Tick Verification

Want that premium blue tick (verified badge) next to your brand name?

You can apply for WhatsApp blue tick verification directly through AiSensy.

The blue tick:

• Builds instant trust with your customers
• Displays your brand name even to users who haven't saved your number
• Reduces the chances of your messages being flagged as spam

Simply raise the verification request from your AiSensy account, and the team helps you submit your application to Meta.

Send Your First Broadcast from AiSensy Mobile App

Before sending your first broadcast, you need to create a WhatsApp message template.

Step 1: Create a WhatsApp Template

1. Open the AiSensy app.
2. Tap the Home button in the top-left corner of the homepage.
3. Select Template Message.
4. Tap + Create Template.
5. Choose the template category - a) Utility, b) Marketing, and c) Authentication
6. Select the template language from the dropdown.
7. Set the duration for which the template message will remain active.
8. Enter the template name.
9. Choose the template type from the dropdown.
10. Add the template header.
11. Write your message in the space provided or use AI to generate it.
12. Tap Submit to finalize the template.

Once your template is created, you can proceed to send your broadcast campaign.

Step 2: Create and Send a Broadcast

1. Open the AiSensy app.
2. Tap the Campaigns tab on the homepage.
3. Select Broadcast.
4. Tap the + Create button.
5. Choose Broadcast Campaign from the list.
6. Enter the campaign name.
7. Select your audience using the quick filters available on the page.
8. Tap Choose Template and select the template you created earlier.
9. Choose the date and time when you want to send the broadcast.
10. Enable the campaign retry option, if required.

Your broadcast campaign is now ready to be scheduled and sent.

Take Your First Ad Live via AiSensy Mobile App

With the AiSensy mobile app, you can create and launch your first ad directly from your phone.

From selecting the ad type and audience to setting the budget and tracking performance, the entire process can be managed in one place.

There are three types of WhatsApp ads you can run today namely:

• Click-to-WhatsApp Ads
• WhatsApp Status Ads
• Website to WhatsApp Ads

Depending on your requirements, pick the most appropriate ad you wish to run and follow the steps mentioned below.

Step 1: Open the AiSensy App

Open the AiSensy app and create your free account. No credit card is required.

Your free account includes:

• Permanent access to the CTWA Manager
• ₹1,000 AI credits
• ₹50 in free WhatsApp conversation credits

Step 2: Choose the Ad Type

Go to Ads Manager and tap '+ Create Ad'.

Select Click-to-WhatsApp Ad to create an ad that opens a direct WhatsApp conversation when someone clicks it.

Next, choose:

• Ad Objective: Engagement
• Performance Goal: Maximise Number of Conversations

This helps Meta optimise your campaign for WhatsApp conversations rather than only ad clicks. Tap Next.

Step 3: Define Your Target Audience

Choose who should see your ad by setting:

• Saved, custom, or lookalike audiences
• Cities, regions, countries, or pin codes
• Age range and gender
• Facebook, Instagram, or both
• Placements such as Feed, Stories, Reels, and Marketplace
• Interests, demographics, and behaviours

You can also save the audience for future marketing campaigns. Once done, tap Next.

Step 4: Set the Budget and Duration

Enter your daily ad budget and choose when the campaign should run.

You can set:

• A daily budget
• A start date and optional end date
• A custom schedule for specific days or time slots

AiSensy also shows your available ad credits. You can add more credits before launching if required. Tap Next to continue.

Step 5: Create Your Ad

Add the details of your ad, including:

• Ad Name: Used for internal reference
• Primary Text: The main caption of your ad
• Headline: The bold text displayed prominently
• Description: A short supporting line
• Media: An image or video added through a URL, the Media Library, or the AI Creative Generator

You can preview the ad while creating it to see how it will appear before publishing.

Step 6: Publish Your Ad

Tap Publish to submit your ad for Meta’s review.

Meta generally reviews ads within 15–20 minutes.

Once approved, the ad goes live and directs interested users from Facebook and Instagram to your AiSensy WhatsApp inbox.

If the ad is rejected, check the reason inside Ads Manager, make the required changes, and submit it again.

Your Click-to-WhatsApp Ad is now ready to start generating conversations.

AiSensy Mobile App vs Web Dashboard: What's the Difference?

The mobile app and the web dashboard work together - same account, same data, synced in real time.

Here's a quick comparison:

AiSensy App vs WhatsApp Business App: Which One Do You Need?

A common confusion - isn't the free WhatsApp Business App enough?

Here's the honest answer: the WhatsApp Business App is great for very small businesses, but it hits a ceiling fast.

If you're managing more than 50 conversations a day or running WhatsApp marketing campaigns, you've outgrown the WhatsApp Business App - and the AiSensy mobile app gives you API-level power with app-level convenience.

Read the full comparison: WhatsApp Business App vs WhatsApp Business API

Troubleshooting: Common Setup Issues (And How to Fix Them)

Stuck somewhere during setup? 

Here are the most common roadblocks users face - and their quick fixes. 

Scenario 1: "My number is already registered on WhatsApp"

The WhatsApp Business API requires a number that's not active on the regular WhatsApp or WhatsApp Business App. Two options:

• Use a fresh number (recommended for a clean start), or
• Migrate your existing number: Open WhatsApp → Settings → Account → Delete Account. 

Wait a few minutes, then complete the API signup on AiSensy with the same number.

(Note: your old chat history won't carry over to the API.)

Scenario 2: "My display name got rejected"

Meta has strict display name guidelines.

Make sure your display name:

• Matches your actual brand/business name (as on your website or documents)
• Doesn't contain ALL CAPS (unless it's your registered brand style), emojis, or extra keywords like "Best" or "Official"
• Is consistent with your Facebook Business Manager business name

Fix the name as per guidelines and re-submit - approvals usually come through quickly.

Read to Know: How to get Your WhatsApp Display Name Verified

Scenario 3: "My API application is stuck / pending"

In most cases approval takes 10 minutes, but if it's pending longer, check that:

• Your Facebook Business Manager account is active and not restricted
• You completed the OTP verification on your number
• Your business details match across the application

Still stuck?

Reach out to AiSensy's support directly from the app - the onboarding team helps you get live.

Scenario 4: "My messaging limit is too low"

Every new API number starts with a messaging limit of around 2,000 unique users/day (service conversations i.e. replies to customers who message you first are always unlimited).

This limit scales automatically to 10K - 100K+ as you send quality campaigns and maintain a healthy quality rating. Read in detaisl the WhatsApp message limits guide.  

Pro tips to scale faster: 

• Message only opted-in users
• Keep your content valuable - avoid spammy, repetitive blasts
• Watch your block rate in analytics; segment and personalise to keep it low

If you are facing issues besides the above mentioned ones, you can reach out to AiSensy Help Center to fix the issues.

Read to Know: How to Increase WhatsApp Broadcast Message Limit

AiSensy Mobile App Pricing: Is It Free?

Yes - the AiSensy app is free to download, and AiSensy offers a forever-free plan to get you started. WhatsApp Business Pricing Explained

Here's how the pricing works:

• App download: FREE
• WhatsApp Business API procurement: FREE (zero setup fees)
• AiSensy subscription plans: Starting at ₹1,500/month (Basic) - unlock unlimited agents, advanced campaigns & more.
• Message charges: Meta's standard per-conversation charges apply (e.g., ~₹1.09 per marketing message, ~₹0.145 for utility messages).

Apart from this, AiSensy has introduced a pricing plan for small and medium sized businesses. 

Here's how AiSensy's showroom plan is priced, including the message charges that are apart from the subscription prices.

Message charges (billed separately, on top of subscription)

• Marketing: ₹1.09/msg
• Utility: ₹0.145/msg

Sources: AiSensy Showroom Plan Offer

Conclusion

Your customers are already on WhatsApp - and now, your entire WhatsApp marketing engine can be too, right in your pocket.

With the AiSensy mobile app, you can sign up in minutes, get the WhatsApp Business API live in just 10 minutes, broadcast campaigns, reply via multi-agent live chat, run AI-powered Click-to-WhatsApp Ads and track every metric that matters - from anywhere.

Ready to turn your phone into a revenue machine?

Download the AiSensy App & Start for FREE and get 500 FREE Ad Credits when you connect your Facebook Ad account! 

Click on the link below to download:

Google Play Store
App Store

FAQs

Is the AiSensy app free to download?

Can I send WhatsApp broadcasts from the AiSensy mobile app?

How long does WhatsApp Business API approval take on AiSensy?

Can multiple agents use the app with one WhatsApp number?

Does the AiSensy app work on iPhone?

Can I run Click-to-WhatsApp ads from my phone?

Will my WhatsApp number get banned if I use AiSensy?

Can I use the same AiSensy account on mobile and web?

Which number can I use for the WhatsApp Business API?

What happens to my chats if I switch from the WhatsApp Business App to AiSensy?

Can I use AiSensy without applying for the WhatsApp Business API?

Do I need Meta Business Verification to get started?

Can I build a chatbot from the mobile app?

How do I get the WhatsApp blue tick through AiSensy?

Is my customer data safe on the AiSensy app?

Quick Links:

• WhatsApp Marketing 2026 Guide: Benefits, Strategy & Tips
• What is WhatsApp Business API: The Complete Guide
• WhatsApp Business App vs WhatsApp Business API
• WhatsApp Marketing Campaign Guide 2026
• WhatsApp Business Web: Desktop vs App, Scan QR Code